Job Description

Hours:

30 Hours / 20 Hours / 18 Hours per week

Annual Salary:

o

30 Hours:

19,100.27-19,790.27 (FTE 23,557-24,408)

20 Hours:

12,733.51-13,193.51 (FTE 23,557-24,408)

18 Hours:

11,460.16-11,874.16 (FTE 23,557-24,408)




We are looking for fixed-term Pro-Shop Assistants to join our team and help provide our guests and members with a first-class service and a fantastic golf experience.



You will be responsible for the daily operational running of the Pro-Shop, including booking tee times, checking in golfers, selling merchandise, carrying out warden duties, general cleaning, and maintaining the shop's retail displays.



The ideal candidate will be engaging, self-motivated, and bring a positive, can-do attitude. Reliability is essential, along with the flexibility to cover morning, afternoon, and evening shifts during weekdays and weekends.



Basic knowledge and enjoyment of golf, along with previous retail experience, are essential for this role.

Please note:

Due to periods of lone working and the associated health and safety responsibilities of the role, applicants must be

18 years or over

.



This fixed-term contract will run from

16/03/2026 to 30/09/2026

.

JOB DESCRIPTION

Pro Shop Assistant

RESPONSIBLE



To



Golf Course Manager

For



N/A



LOCATION



Site Poult Wood Golf



GENERAL DESCRIPTION OF DUTIES



To provide first-contact customer interaction including booking tee times, checking in golfers, selling merchandise, and cleaning and stocking the Golf Pro Shop. The Pro Shop Assistant will also be assigned specific, often varying tasks on a day-to-day basis by the Golf Course Manager and other Pro Shop Assistants.



SPECIFIC DUTIES

Holding Keys to be able to open and close the Pro Shop Cashing up at the end of shifts. Taking bookings for tee times and gathering customers data including email address. Setting up memberships on the booking system and taking payment. Reserving hire equipment for golfers. Checking golfers have paid the correct green fees. Arranging and displaying goods on display shelves, regularly re-arranging to promote new products. Keep all hire equipment clean and presentable (Buggies, trolleys and clubs). Deal with any first aid incidents and administer first aid as required Ensure shops are clean, tidy and fully stocked in accordance with procedures. All customers are to be given the best possible service. Training will be given at the start of employment and will be on going. Assisting customers in finding the products they're looking for. Processing customer payments at the checkout point/till. Addressing customer complaints and inquiries - passing on to management

SPECIFIC DUTIES Contd.



Adhere to the Trust's policies and procedures. Demonstrate awareness/understanding of equal opportunities and other people's behavioural, physical, social and welfare needs. To carry out any other duties which fall within the broad spirit, scope, levels and purpose of this job description. To attend meeting and any training as directed by the Manager. To ensure that reasonable care is taken at all times for the health, safety and welfare of you and other persons, and to comply with policies and procedures relating to health and safety within the Trust. To adhere to the Trust's policies and procedures.

This job description is not intended to exclude any task, which the post holder might reasonably be required to undertake. Job descriptions will be subject to review on an annual basis subject to the Trust's priorities





PERSON SPECIFICATION-Pro Shop Assistant