Job Description

Hybrid Trowbridge Customer Service & Operations Full Time Closing on: Jan 30 2026 28,000

Do you bring expertise in HGV maintenance, a customer-first mindset, and a talent for prioritising tasks and making quick decisions?



If your answer is 'yes' then keep reading.

Who we are.

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From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At

Novuna Vehicle Solutions

We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

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Our Fleet Compliance Control Team play an important role in keeping our customers fleets safely on the road. Your core purpose will be to oversee the safety and compliance of heavy goods vehicles (HGVs) within our fleet. You will be able to utilise your technical knowledge and expertise, alongside providing first class customer service to ensure that all of our customers vehicles are roadworthy and legal. Your role will involve assessing vehicle safety, defects and fault reports to identify when repair work needs to be undertaken.



This role follows a rotating shift pattern, working 8:30am-5:00pm and 9:00am-5:30pm on alternate weeks. It is a hybrid position, with a minimum of three days per week based in our Trowbridge office. Please note that office attendance may be higher during the initial training period.

You'll also:

Utilise your HGV technical background to prioritise and accurately categorise defects by analysing all information provided Support the development of the AI Reader by applying a technical understanding of documents and defects to deliver a robust solution Review and authorise certificated defect documents, supporting the team with technical HGV queries Ensure all unapproved vehicles are followed up with repairers and rectified to maintain 100% compliance

What you'll bring.

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You're someone who has a clear technical understanding of how HGVs operate. You're a tenacious problem-solver with the ability to think on your feet and act promptly when it comes to making decisions. You have a real sense of drive when it comes to getting things done, accompanied with a can-do approach to assure the customer is always being taken care of.

You'll be a great fit if you have:

Knowledge and technical awareness of HGV maintenance and compliance A high level of attention to detail The ability to prioritise tasks and make decisions quickly Strong IT literacy across varied systems Excellent written and verbal communication skills

What's in it for you?

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Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.



Our offer to you includes:


An excellent bonus scheme Hybrid working 25 days' holiday, plus bank holidays and the option to buy/sell 5 days Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

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At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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