Job Description

Job Introduction

Do you love to offer an outstanding customer experience, have a high level of attention to detail and thrive when given a puzzle to solve?


We are recruiting for a Flexi Staffing Officer to support our wards and MIUs across the BSW area with all aspects of their rostering provision.


Sitting within the wider People Team structure, we are a small and friendly team who play a vital role in supporting and facilitating management of staffing cover. We are here to help make sure the clinical areas have the shift resource they need to offer high quality patient care, working in partnership with our operational colleagues to offer an efficient and effective rostering and temporary staffing solution.


You will also get involved in the training colleagues and develop clear guidance and processes to support our teams and to ensure best practice.


This role is 37.5 hours per week covering core hours Monday - Friday, based in Chippenham Community Hospital with a hybrid model combining office and remote working.


If you would like to find out more about this opportunity please contact Rachel Lobb via rachel.lobb@hcrgcaregroup.com or 07584 336481.


Main Responsibilities
To work closely with ward and unit managers to plan and manage staffing rosters in line with the Organisation's Rostering Policy To draft future rosters ensuring staff hours are fully utilised, taking into account any confirmed flexible working agreements using the tools available within the rostering system for a consistent and equitable approach, within the agreed timelines. To meet with unit managers and operational leadersip team monthly to review draft rosters for sign off, escalating any concerns or issues appropriately in line with departmental processes Review the current roster period regularly in partnership with unit managers to support the proactive movement of staff as required to cover staffing gaps created by absence or approved amendment to staffing levels Proactively manage annual leave and duty requests in conjunction with the unit manager to ensure optimal levels of staffing and annual leave provision are maintained Work with the wider Flexi Staffing team to fill gaps in the roster following approval of the substantive staff rosters

Please see the job description attached for a full list of responsibilities.


The Ideal Candidate

Essential

Educated to Diploma Level or NVQ Level 4/5 or equivalent relevant experience A proven track record of learning and self-development Previous experience of using Allocate Healthroster Optima in a system administration / roster coordination capacity Experience of working with system end users with varying levels of system knowledge and skill, to improve data quality and robustness Excellent working knowledge of Microsoft Packages, specifically Excel manipulation skills Analytical and problem solving skills Experience of producing data reports at a suitable level for the target audience Data manipulation skills to query and retrieve data sets containing sensitive information Excellent data presentation skills including use of MS Excel, Word and PowerPoint Able to work in a multi-disciplinary team with a collaborative approach Able to work independently and proactively Ability to communicate to a variety of colleagues of varying levels of seniority Ability to liaise, negotiate and influence with confidence when communicating with staff across the organisation Able to prioritise and deal with simultaneous requests and conflicting priorities Previous line management experience Excellent customer service and communication skills Good organisational skills Ability to manage own workload in line with set timeframes and deadlines

Desirable

Experience of working in the NHS or a Healthcare provider organisation Experience in the use of a HR information management system such as iTrent or ESR

Other requirements:

Regular use of VDU

About The Company

We change lives by transforming health and care.


Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.


We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.


While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.


As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.


Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.


Package Description

You will feel valued as a Flexi Staffing Officer within HCRG Care Group, receiving access to exclusive rewards and benefits including:

27,500 - 30,500 with group pension Free tea, coffee and milk at your base location Private medical insurance from Bupa, with fast access to the most used specialists without a referral from your GP - including for musculoskeletal problems and for mental health support - at locations across the country Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least 100,000 of ringfenced innovation funding each year * The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission