Job Description

We are looking for a flexible, part time Flight Coordinator to support our expanding business at Stansted Airport. Start date will be as soon as possible.

The successful applicant would be expected to work weekends, evenings and bank holidays.

The position will suit someone with airport handling experience wishing to broaden their knowledge to include all aspects of airline operations.

Global Air Support (GAS) has been assisting airlines with airport ground operations for over 15 years, we support a growing number of operators within the UK.

Overall Objective

The role is to provide customer service representation to airline passengers and airline personnel during the turnaround of aircraft on inbound and outbound flights. The ideal candidate must be able to communicate effectively with airline passengers and personnel, third party companies, airport and airline authorities and whoever else as deemed necessary in order to provide an efficient, time critical turnaround of aircraft.

In addition we offer Airport Services Support to various travel companies and cruise lines.

Responsibilities

To be in attendance during the operational hours of the aircraft turnaround. i.e. during check-in and on arrival of the aircraft through to departure. To act at all times in the best interests of the airline and represent them in a high profile and professional manner Endeavour to assist and improve on-time performance Deal with questions and problems associated with travelling guests, including but not limited to; ticketing, passports, visas, excess baggage, denied boarding, late check-in and missed flights To ensure all check-in desks are ready and staff are available 3 hours prior to the Scheduled Time of Departure. All relevant display boards and passenger information is made available Monitoring and enforcing cabin bag allowance and make sure it is adhered to at check-in and at gate as per airline policy Meet aircraft at gate, liaise with crew, ensure smooth boarding and correct loading processes have been adhered to within the airline loading instructions Complete flight management report Monitor and report on ground handling services, identifying weaknesses and areas of improvements

Experience

Airport Handling Agent / Airline experience -

Essential - Any applicants without relevant experience will be rejected

Basic computer skills (excel, word, email) -

Required

Qualifications

Minimum level of education GCSE or equivalent -

Required

Ability to provide 5 years references -

Essential

Working Hours

Dependent on operational requirements - Earlies /Lates/ Weekends Shortest shift length 4 hours, however most shifts are longer between 4-8 Must be prepared to work Bank Holidays including Christmas and New Year Increased hours in the summer season due to higher demand, whilst there will be a reduction in the winter season due to lower demand

Benefits

Comprehensive face-to-face and on-the-job training provided Car parking

Other

Must have access to email and computer for completing and sending management reports
Job Types: Part-time, Temp to perm, Freelance, Zero hours contract

Pay: From 13.50 per hour

Benefits:

Company pension Free parking On-site parking
Schedule:

Day shift Night shift Weekend availability
Experience:

AVIATION: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: stn 2025