Job Description

Location:

Whiteley, UK

Department:

Acron Aviation Data Analytics

About Acron Aviation

Acron Aviation is a dynamic partner to the global commercial aviation industry, with a strong legacy of delivering certified, industry-standard solutions and cutting-edge, data-driven innovations. With clients around the world, our team is united by a mission to innovate for safer skies.

Learn more at acronaviation.com

About Acron Aviation Analytics

At Acron Aviation Analytics, we deliver outsourced

Flight Data Monitoring (FDM)

services to operators globally. We believe that data is powerful when analysed effectively, it drives safety, saves lives, and reduces costs. Our advanced FDM platform is among the largest in the world, and is constantly evolving through close collaboration between our R&D and analytics teams.


We're passionate about aviation safety and expect our team members to share that commitment. As a

Flight Data Analyst,

you'll play a crucial role in helping our customers understand their data, improve their safety programs, and operate more efficiently.

Your Role: What You'll Be Doing

As a

Flight Data Analyst

, you will be the primary point of contact for a portfolio of customers. You'll work closely with them to configure, manage, and enhance their FDM programs delivering clear insights and expert recommendations to elevate flight safety standards.

Key responsibilities:

Act as the main point of contact for assigned customers and build strong working relationships Support customers in setting up and maintaining their FDM programs Analyse flight data regularly and validate safety and maintenance events Investigate operational anomalies and communicate findings in a clear, actionable manner Advise customers on appropriate event thresholds and safety triggers Handle ad hoc data analysis requests and prepare detailed statistical reports Manage support tickets, emails, and customer queries with ownership and urgency Meet internal KPIs and deliver analysis to customers in line with SLAs Collaborate with internal teams to support broader flight safety initiatives Identify system bugs or inefficiencies and liaise with developers for resolution Conduct acceptance testing for new FDM events, features, and fixes Occasionally provide after-hours emergency support for AOG (Aircraft on Ground) situations Assist in data readouts for FDR, CVR, and DLR files using our Express Readout tool Deliver training, product demos, and guidance to new customers or when new features are launched Represent Acron at industry conferences and customer visits (international travel may be required)

What You'll Bring:

Flying experience (desirable but not essential) Strong understanding of aircraft systems and flight operations Analytical mindset with experience in data handling and statistical analysis Demonstrated passion for aviation safety and knowledge of safety management principles Customer-focused with the ability to anticipate and respond to client needs Excellent verbal and written communication skills Meticulous attention to detail Ability to work efficiently and effectively under pressure

Why Join Us?

At Acron Aviation, you'll be part of a global mission to make aviation safer. You'll work alongside a collaborative, passionate team where your insights make a real-world impact. This is your opportunity to develop deep domain expertise in aviation analytics and safety--and grow your career in a high-tech, high-impact environment.

Please note: All candidates who wish to be considered for this vacancy must have the right to work in the UK.