Job Description

We're opening a brand-new restaurant in Mayfair, and we're looking for a passionate and skilled Floor Manager to be part of our leadership team. This beautifully designed space will offer an exceptional dining experience, combining high-quality cuisine with outstanding service in a welcoming, vibrant atmosphere from morning to night.


This new opening is the latest addition to BVC Group, which operates a portfolio of innovative, globally recognized food concepts, including NAC, Creme and Supernova. With a strong presence in London, Paris, and the Middle East, BVC Group is known for blending creativity with operational excellence, delivering outstanding dining experiences across multiple markets.


This is an exciting opportunity to be part of an ambitious new concept, working closely with senior management to ensure smooth floor operations, a motivated team, and a world-class guest experience.

POSITION SUMMARY

The Floor Manager plays a key role in overseeing the day-to-day operations of the restaurant floor, ensuring exceptional service, smooth coordination between front and back-of-house teams, and a memorable dining experience for guests.


This position requires strong leadership, operational efficiency, and a passion for hospitality. The Floor Manager will be responsible for managing service flow, mentoring staff, and driving guest satisfaction while maintaining company standards.

KEY RESPONSIBILITIES

Oversee the daily floor operations, ensuring seamless service and guest satisfaction. Lead and inspire the Front of House (FOH) team, providing training, motivation, and ongoing support. Maintain high standards of service, cleanliness, and overall guest experience. Ensure smooth communication between FOH and BOH teams. Monitor and improve guest interactions to enhance repeat business and positive reviews. Handle guest inquiries and concerns professionally, ensuring prompt resolution. Assist in tracking sales, labor costs, and performance metrics to support financial goals. Manage staff scheduling and ensure proper coverage for busy periods. Maintain compliance with health, safety, and hygiene regulations. Support recruitment, onboarding, and training of new team members.

KEY REQUIREMENTS

Passion for Hospitality: A commitment to delivering outstanding dining experiences. Proven Leadership: Experience in a supervisory or management role in hospitality. Service Excellence: A hands-on approach with a focus on guest satisfaction. Strong Communication Skills: Ability to manage a team, engage with guests, and work closely with senior management. Operational Expertise: Knowledge of restaurant procedures, quality control, and service standards. Problem-Solving Ability: Quick-thinking and proactive in handling service challenges. Attention to Detail: A high standard for food quality, cleanliness, and overall restaurant presentation.

WHAT WE OFFER

Competitive salary

with the potential for performance-based bonuses

.

Professional development opportunities

and the chance to work under an experienced leadership team.

A supportive, high-energy work environment

where teamwork and creativity are valued.

Flexible working arrangements

and complimentary meals on shift.

Generous employee discounts

, including 50% discount across all BVC Group brands and a wide range of hospitality discounts through CODE app membership.

Enhanced benefits

like company sick pay, maternity/paternity leave, and holiday pay.

Recognition and rewards

for dedication and long service.

BVC Group is committed to creating a welcoming, inclusive environment for all employees, celebrating diversity and fostering respect.


INDMANAGE