Job Description

Description


As a Floor Supervisor at Seven Dials Market, you'll be at the heart of providing exceptional hospitality, making sure our guests have an amazing time with top-notch service whilst supporting the venue management team in establishing Seven Dials Market as the best food hall in the world!
This is a great opportunity for someone who is ready to take ownership of the whole venue when on shift and prepare for when you are not, ensuring that all front and back of house areas are organised and always ready for service in keeping with the operational standards. This is an impactful role which will secure the smooth operation of the whole venue. If you see that we can do something better, tell us and then let's get it implemented!


What you'll be doing


Execute and oversee the venue's closing checklist, ensuring that all areas are prepared and ready for the next day
Always looking for ways to improve our efficiency, back of house operations, training and team communication
Conduct routine checks of the floor area to maintain cleanliness, health, and safety standards of the venue
Supervising the Floor Team to ensure high standards at all times, ensuring the team are motivated and supported, including managing breaks
Being the first point of contact for any Floor issues, escalating to Management when required
Working with the Host Team to drive sales and maintain great energy
Deliver excellent customer service at all times
Clearing, wiping and resetting tables and sections
Maintaining the venue's recycling procedures and disposing of waste in the correct places
Keeping all cleaning stations organised, clean, tidy and free of clutter. Emptying bins and restocking equipment (spray/tubs/blue roll) as required.
Assisting the back of house crew in maintaining an organised and clean environment to work in
Working closely with the Management and the Health & Safety team to ensure that the Health & Safety standards are maintained at all times
Being available to assist customers and team members when required and acting as a point of contact
Report any safety issues, broken glass, spillages, or problems with the waste rooms etc to the management team and assist in correcting the issue
Helping run the shift alongside the Duty Manager, such as organising breaks, ensuring sections are adequately staffed and restocking (kids menus, glasses)
Supporting with the development of the Host/Floor Team
Supporting the team to take orders and running drinks when required
Have a confident understanding of LightSpeed both Front & Back of house
Be confident in using SevenRooms both Front & Back of house


What you'll bring to KERB


Previous experience in Bar, Pub, Festivals traders or venue operations
Demonstrated experience in supervisory roles and a strong background in venue opening and closing procedures
Excellent people skills, confidence with customers, traders, large teams and developing long-term relationships
An interest and understanding of London's street food industry and wider food scene
Positive and flexible attitude, with the ability to think laterally and willing to problem-solve.
Comfortable working evening/closing shifts. Willingness to get stuck in and support where required
Desirable
Knowledge of relevant software packages such as Google suite.
Holding a Personal license would be a bonus


What you'll get by joining KERB


Generous F&B discount across KERB food and drinks
CODE app membership
Access to Employee Assistance Program (Hospitality Action)
Perks at Work discounts
25 days holiday (excluding bank holidays) + birthday day off
A London Living Wage and Disability Confident Committed employer
A Best Companies accredited employer


Diversity & Inclusion
As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.


About KERB
KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, food halls in Central London and across the US and Germany and have developed a growing, successful corporate catering company, KERB Events Limited.


We are a food-obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up.