Job Description

Flow System Manager

Salary starting at 36,353, a shift allowance of 906.12 per month pro rata and a Sunday Premium, 10% bonus potential, 25 days annual leave, and a company pension scheme with highly competitive contribution rates

12 Month Fixed Term Contract, Full time



Midlands Super Hub, DC 5, Dirft Drive, Crick, NN6 7GZ



The Flow Room is the beating heart of our automated operation at the Midlands Super Hub. It controls everything that happens from an operational perspective, making timely business critical decisions, providing updates on how the operation is performing, and managing the peaks and troughs in demand to ensure efficient flow through the hub and, by extension, to the rest of the UK. The Flow Room systems team are data-driven decision makers that work under pressure and influence senior stakeholders in an environment of trust, feedback, and openness, with an aim to continuously improve.

About the role

The Flow Room team monitor and control the APSS and system software in order to ensure that all key performance measures for system availability and efficiency are achieved. Working in the heartbeat of the operation, the team of flow room system managers will be responsible for ensuring the smooth flow of parcels through the automated parcel sorting system (APSS) using the warehouse management systems (WMS), CCTV, and YMS so that operational KPIs and business SLAs are achieved.



You'll be the conduit between warehouse operations and the engineering team, co-ordinating engineers to faults and blockages, maximising the APSS availability though coordinating, and leading Continuous Improvement activities with senior stakeholders. You'll be responsible for making timely business critical decisions based upon the data feeding into the flow room, ensuring bottlenecks and single points of failures are adequately managed, ensuring all mail types are processed on time by instructing and influencing managers within the operation. You'll also manage Vehicle flow through the yard management system (YMS) to ensure that vehicle movements to dock are managed to maximise efficiency of internal flow, yard utilisation, and trailer utilisation.

About You

To be truly successful in this role, you'll possess the following knowledge, skills, and experience:



Experience of working in a flow or control room environment, or in an automated processing facility Customer focused and aware of the external and internal requirements for quality, efficiency, and accuracy Strong data analytic skills Experience of designing and maintaining system and flow or control room processes Experience working with SCADA & WMS Strong Excel & Microsoft Suite skills Ability to translate technical information to a non-technical audience Good understanding of Continuous Improvement principles Ability to influence and challenge in a positive style Ability to work under pressure in a fast paced automated environment Adaptable and receptive to new ideas from any source, and willing and able to adjust to changing demands and circumstances Skilled and intuitive in identifying solutions to problems, and able to uses the expertise, skills and experience of others as appropriate Independent, self-reliant, enthusiastic, and determined, able to demonstrate tenacity and the capacity for sustained effort and hard work over extended periods


If you have experience in working in an automated warehouse facility, have strong analytic and problem solving skills and can quickly learn complex warehouse management systems, please do not hesitate to apply, we would love to tell you more about the role.

Shift Pattern

18:50- 07:00 on a 2-week rotation:

Monday, Tuesday, Saturday, & Sunday Wednesday, Thursday & Friday

Benefits

Salary starting at 36,353, 10% bonus potential, 25 days annual leave, and a company pension scheme with highly competitive contribution rates. You will also be entitled to a Shift Allowance of 906.12 and a Sunday Premium.

Next Steps

The next stage of the selection process will be a face-to-face interview consisting of competency based and role specific questions.



Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.



We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.



Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.



We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.



We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.



For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/



Closing Date:

Friday 23rd January 2026

. Please note, this advert may close early if the appropriate number of applications has been reached.


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