Job Description

Location: Campsfield Immigration Removal Centre

Contract Type: Full-Time



40-hour working week



We are seeking a FM Coordinator to join our Mitie FM Team at Campsfield IRC, Oxford. The ideal candidate will be a passionate individual with customer service experience, responsible for managing phone call and email requests, supporting employees, and logging information onto a database. The role requires the ability to deliver high levels of service, remain professional at all times, and ensure that Mitie's policies, processes, and procedures are followed. As a FM Coordinator, you will be tasked with managing the flow of requests to ensure a continuous and efficient service.

Daily responsibilities will include answering emails, phone calls, and walk-in queries while logging jobs, sending quotes to clients for approval, and informing engineers of their daily workloads. Additionally, you will be responsible for producing reprographics and printing requests for training on site, as well as fulfilling the contract with our client and ensuring all contractual obligations are met.

As the first line of contact for the Mitie team, you will be answering all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment. You must ensure timely input and output of all associated helpdesk data, and live monitoring of performance against SLAs. You should be able to work under pressure to meet with challenging deadlines while effectively managing workloads.


You should have a strong standard of both literacy and numeracy and be confident with your knowledge of Microsoft office. You can demonstrate excellent written and verbal communication and negotiation skills to support you in your role. You should possess good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders.

Essential skills - computer skills, customer service and Microsoft office

Specific Requirements

Please note that all offers of employment are subject to security clearance and enhanced background checks:


You must be a British Citizen, EU citizen with settled status, or have an ILR (Indefinite Leave to Remain) from a Commonwealth country. Bankruptcy history, CCJs, social media activity and criminal convictions will be checked as part of the vetting process. You must have lived in the UK for the past three years with no significant footprint outside of the UK other than for normal holidays.

Benefits:

We value our people and offer a competitive salary and benefits package to support your lifestyle:


Life insurance. 33 Days annual leave Company Pension Continued personal development with full support given to enhance your career. Free Mitie shares. Access to virtual GP 24/7 for yourself and your family. MiDeals discount schemes with over 3000 offers available from your favourite retailers, leisure, and utilities companies. Additional benefits available to purchase, including extra holidays, private medical cover and home technology.

Existing Mitie colleagues

Please ensure that you discuss your application with your current line manager before formally applying. Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.

You must be eligible for CTC clearance.

You must hold a valid British passport or an EU passport with a share code. Additionally, you must have lived and worked in the UK for at least 3 years, without any extended trips overseas. Applicants must have no criminal convictions and must not be subject to any ongoing police investigations.