Job Description

About us

First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.



What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.



We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

About the Role

First Response Group (FRG) is a premier provider of integrated security, facilities management, and technical solutions across the UK. We are dedicated to delivering excellence, innovation, and exceptional customer service.


First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.


We are looking for a highly organised FM Coordinator to support the delivery of our Facilities Management (FM) services. This role involves coordinating planned and reactive maintenance, liaising with clients and contractors, and ensuring the smooth day-to-day operations of FM services. This is an excellent opportunity to join a dynamic and growing team in a fast-paced environment.

Job Opportunity

Central Point of Contact:

Act as the primary point of contact for all facilities-related matters, ensuring clear and timely communication between clients, service providers, and internal departments.

Maintenance Scheduling & Coordination:

Oversee the planning and execution of both preventative and reactive maintenance activities across building systems, security infrastructure, and technical services.

FM Systems Administration:

Maintain and update facilities management systems and records, ensuring full compliance with SLAs, KPIs, and health and safety regulations.

Contractor Engagement:

The sourcing of contractors and liaising to gain quotes and best price for work to be carried out.

Compliance & Risk Support:

Basic compliance required with knowledge of Risk and regulatory documentation.

Essential Skills

Relevant Experience

: Experience in Facilities Management, Operations Coordination, or a similar role.

Organisational Skills

: Strong administrative and organisational skills with the ability to multitask.

Technical Knowledge

: Knowledge of FM software (e.g., E-logbooks, Big Change, CAFM systems).

Communication Skills

: Excellent communication and stakeholder management skills.

Technical Proficiency

: Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Problem-Solving

: A proactive and problem-solving approach to tasks.
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DEI Statement

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.