Job Description

Salary: 25,466 per annum

Permanent, Full Time

Here at HMP Fosse Way, it takes a whole team of people to keep the facility safe, secure and in proper working order. Reporting into the Facilities Manager, you will work alongside a team of multi-skilled engineers within the Facilities Services team. As our new Escort, you will enable Contractors to perform tasks within the establishment in a safe and secure manner, ensuring that all Contractors and their tools are accounted for and managed securely at all times, and that all work meets regulations.


Working in Custodial, it is an intensely pressurised environment so you must also be confident in your ability to communicate effectively, with a high level of customer service skills. Other key duties include:



Assisting in multi trade support of other members of the FM team in completing related routine maintenance and repairs but within the capabilities of their ability, experience and training. Taking responsibility for external areas - carrying out regular inspections, ensuring they are kept free from litter and are clean and presentable.



Overall, this is a fantastic opportunity for someone who enjoys working in a team and taking pride in what they do as we are a tight-knit and supportive unit within the prison.

What you'll need to do the role

We are looking for someone who has previously worked in a similar role and will be able to hit the ground running upon starting. Although experience working in a security/custodial environment would be desirable, this is not essential. As you will be assisting in multi-trade support within the team, we would also consider relevant certifications or licences that will allow you to aid in other areas for e.g. Health & Safety knowledge, Electrical, Plumbing etc. Good I.T, Numeracy and Literacy skills will also be an essential part of the role on a day to day basis.



A key part of this role is to be pro-active and this will be achieved by commitment to customer satisfaction and striving for continuous improvement in your working approach, including the ability to prioritise workload, using your own initiative and working in a logical and methodical manner to tight timescales. You will be confident in your ability to communicate effectively at all levels, both in writing and orally. It is important that you have a flexible and a common-sense approach to work due to this role involving nightshifts and weekend work. Please note that you will also be expected to pass a full security check.

Why Serco

A place you can make an impact - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

A company passionate about diversity and inclusion Free on site parking Use of on site gym Subsidised meals Up to 6% contributory pension scheme Serco benefits package - includes cinema, merlin entertainment, discounts on mobile phone plans, leisure centre memberships and online shopping discounts Employee Assistance Programme A safe and supportive culture The chance to make a positive difference

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background