Job Description

Position:

(FM) Operations Officer

Department:

Service & Maintenance

Assignment:

Permanent

Line Manager:

Key Account Manager

Location:

Kimpton Office & regular site visits

Start Date:

01/09/2025

Closing Date:

15/08/2025



The FM Operations Officer will support the Facilities Operation Manager in the day-to-day delivery of facilities services across the organisation. The role ensures that all building operations, maintenance activities, and service contracts are delivered efficiently, safely, and in line with compliance standards. The postholder will act as key point of contact for internal teams and external contractors, helping to maintain a safe, functional, and welcoming environment.



The Facilities Officer will also oversee routine maintenance and repairs (e.g. HVAC, plumbing, lighting, & building structure).

Essential Skills:

Must have good communication skills and adapt these as necessary/appropriate. Must be able to build trust and build confidence through competence, consistently delivering on promises, and promoting clear and timely communications with customers, colleagues, supply chain, and other project stakeholders. Must have good IT Skills in Microsoft Outlook, Word, and Excel minimum. Must have good commercial awareness and good win-win negotiation skills. Excellent time management skills and proven in achieving quality on-time project delivery. Experience of preparing and engaging with trusted sub-contractors on sub-sub-packages, including in respect of sub-contractor management, co-ordination and negotiations. Good awareness of commercial risks and opportunities. Profit margin focussed. Highly organised and driven individual committed to delivering excellence through great teamwork, sound decision making, with thorough and timely communications. Alignment with our Company FIT values.

Desirable Skills:

Strong organisational and time management skills. Excellent communication and interpersonal skills. Ability to manage multiple tasks and priorities in a faced environment. Open to achieving IOSH certification Experience in working a multi-site or complex environment Knowledge of procurement and contractor management processes

Duties:

Support the Facilities Operations Manager in the coordination and delivery of planned and reactive maintenance across all sites.

Monitor and manage service contracts (Hard FM), ensuring performance standards and KPIs are met.

Liaise with contractors and suppliers to schedule works, obtain quotes, and ensure timely completion of tasks.

Conduct regular site inspections to identify maintenance needs, health and safety risks, and opportunities for improvements.

Assist in managing compliance with statutory regulations, including fire safety, water hygiene, asbestos, and electrical testing.

Maintain accurate records for maintenance activities, inspections, and contractor performance using CAFM or other systems.

Respond to facilities related queries and issues raised by clients.

Provide cover and support for the Facilities Operations Manager during periods of absence.

Remuneration:

38,500.00 per annum (Subject to experience) Car Allowance 24 Days holidays plus bank holidays

About Kimpton:

As experts in heat pumps and decarbonisation, Kimpton are on the front-line in the race to net-zero. We've been delivering M&E infrastructure, Heating Ventilation and Air-Conditioning services and Commercial Office fit outs across the Liverpool City Region since 1963.



Our clients include Merseyside's largest employers across every sector including Unilever, Walkers Crisps, Liverpool Philharmonic Hall, Radisson and Hilton Hotels, Kraft Heinz, Daresbury Laboratories, Liverpool Hope University. We also look after the entire M&S Bank Arena campus - the hosts of Eurovision 2023.



We deliver the Hard FM services across the entire ACC Liverpool campus which includes Exhibition Centre Liverpool and The M&S Bank Arena.



We installed the water and gas pipe network at Liverpool One, a 1.65million sq ft open-air complex of 170 stores, bars and restaurants, cinema and hotel - one of Europe's leading retail and leisure destinations.



We're carrying out a 9m upgrade and refurbishment of the HVAC systems and offices throughout The Capital Building on the Strand, the largest Grade A office space in Liverpool, housing The Home Office and Crown Commercial Services.



We're delivering large-scale residential schemes all over the UK and have delivered more student accommodation in Liverpool than any other M&E contractor. We maintain some of the University of Liverpool's largest purpose-built accommodation buildings.



It's because we have always been innovators in HVAC, and this thinking continues to the present day. For many, Heat Pump technology is new, but here at Kimpton, we installed our first heat pumps back in the 1970's for Walkers Crisps and Golden Wonder. They were used to keep stocks of potatoes fresh and dry and were an innovative technology that would go on to save many 000's in fuel costs and even more in carbon saving.



We have continued to be at the forefront of heat pump system design and have gained many years of expertise in their design and installation since those early days.



This culture of innovation has led to the delivery of two other UK firsts in renewable technology - we designed and installed the UK's first tidal water source heat pumps in open sea at Plas Newydd, Anglesey for the National Trust and installed one of the UK's first Transpired Solar Collectors with TATA steel at the SBEC Building on Deeside.

How to apply:

In the first instance, please send your CV and a Covering Letter that lets us know more about you and why you're the perfect fit for our team, to vacancies@Kimpton.co.uk



To find out more about what a career at Kimpton could do for you, please visit https://www.kimpton.co.uk/careers/