Job Description

Dakota Hotel based in Newcastle are seeking an outgoing people person to welcome guests into the hotel, valet park their cars, bag portering, and general assistant tasks in the role of Front of House Porter / Driver. This is a fixed term contract and will conclude on 4th January 2026.

CONTRACT AND PAY RATE

Earnings are 13.46 per hour, paid weekly.


The role carries a permanent contract of a minimum of 16 hours per week, across predominately 2 shifts on Friday, Saturdays or Sundays.

PRIMARY ROLE RESPONSIBILITIES

This role will include valet parking guests cars so requires you to have a clean full UK drivers license and have been driving for a minimum of 5 years. Be proactive in supporting the Reception team by welcoming guests upon arrival to the hotel and providing bag portering. Ensure our lobby is pristine at all times, clearing the tables, taking coffee/drinks orders from guests, and carrying out light cleaning tasks. Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition. Work closely alongside all other departments especially Reception to ensure excellent communication and be proactive in assisting other departments as required. This may include delivering room service, taking laundry and general items to guest bedrooms, and answering the hotel phone. Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, providing local recommendations. Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.

BENEFITS

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

Special discounts on stays and dining at any Dakota Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers Support from our inhouse Mental Health Champions Additional holiday day on the first anniversary of your employment Family-friendly flexible working options Meals on duty and uniforming Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor Accredited, certified compliance training given on employment Access to a suite of external, certified resources via our Learning Management System Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota's story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester and Newcastle with Manchester Airport coming soon and more in our pipeline.


Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer's Top 15 Best Employers in Hospitality for the last six years in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UK for the last two years, where our inclusive culture was spotlighted.


As recent winners of The Cateys 'People Team of the Year', we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the 'Top 30 under 30' in the industry, demonstrating our success in developing talent.


Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle| Manchester Airport (coming soon)


Dakota Hotels are coming to Newcastle city centre in early 2025.



Ideally situated by the Gateshead Millennium Bridge on the quayside, our hotel will boast 118 bedrooms including stunning 33 suites. Dakota Newcastle will host our renowned Bar & Grill, Champagne Room, Cigar Terrace, and an events space for up to 60.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

Due to car insurance requirements, the applicant must have a full UK drivers license with a maximum of 6 points and have been driving for 5 years +. A proactive individual who can keep themselves busy, be helpful in support Reception and the Bar, and be willing to go over and above expectations to delight our guests. Hands-on approach to all aspects of the role, being proactive to carry guests luggage and provide general assistance. Computer literate. An enthusiastic individual who will promote our culture of positivity. Be task oriented with a great pride for the work they do and attention to detail. Flexible with shift patterns and available around the needs of our business.

APPLY

Please send us your up to date CV.


For more information on our luxury hotel, visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota - we'd love to hear from you!


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