Job Description

Job Overview:

• We are seeking a highly motivated and vigilant Front of House Security Officer to join our team.
• As a FOH officer, you will be responsible for safeguarding our client's premises, assets, and personnel.
• You will play a key role maintaining a secure environment and deterring potential threats.
• Working Mon - Fri with long weekends available.
• Overtime opportunities available.

Main Duties:

• Conduct regular building patrols both external and internal of the premises to ensure security.
• Monitor surveillance cameras and alarm systems.
• Respond promptly to alarms and incidents.
• Maintain a visible and professional presence.
• Enforce site Policies and Procedures, Assignment Instructions and KOD`s.
• Write detailed incident reports.
• Collaborate with local law enforcement agencies where necessary.
• Provide excellent customer service to clients and visitors.
• Assist with emergency response and evacuation procedures.

Training:

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the FOH manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your license 16 weeks before expiry.

Protection and Health & Safety:

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss, or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Regional Operations Centre to report all incidents.

What we are looking for:

• Proven experience as a Security Officer in related roles.
• Proven experience in Emergency response role.
• Valid Security Licence (DS).
• Valid First Aid Certificate (EFAW or FAW).
• Strong Observational Skills and Security Situational Awareness.
• Excellent Communication Skills.
• Physically fit and capable of standing and walking for extend periods.
• Basic Computer Skills.
• DBS Check.

Skills Required