Job Description

Job Overview

We are currently looking for a Motivated Senior Front of House Trusted Sales Advisor to join our team.

Do you want to:

Benefit from top rates of pay?

Receive a generous holiday package?

Work no Saturdays again

Receive fully funded training from the best in the business to help you grow and become the best you can be?

Did you answer yes to the above? Then SB Autocare Wellingborough is the company for you!

We know that well looked after, motivated members of staff are central to delivering a great customer experience, and therefore, as a new member of our team, you will receive the same level of care and attention as our customers, with great pay and an unrivaled work life balance.

Here, at SB Autocare, we have been fixing vehicles for the good people of Wellingborough since 2008 and have built a 5 star reputation with both our employees and customers alike.

Our customers and employees stay with us because they like what we do and how they are treated.

As you would expect with a 5 star garage, we have a great culture and our workshop and front of house teams aim to work together like a well oiled engine, ensuring we deliver a fantastic customer experience and an enjoyable work life.

What we expect from the right person will include-

An ability to convert new customer enquiries into bookings, manage inbound queries across all products and services, and ensure timely quoting and booking.

Handle booking schedule management, allocate vehicles to technicians correctly, manage technician workflows, and oversee courtesy vehicle bookings.

Drive outbound conversion of cross-sell repairs, quote additional work, and ensure conversion and parts availability.

Perform accurate quoting and parts ordering using management software,

Identify customer needs, offer tailored advice and solutions, and ensure outstanding customer service.

Maintain accurate records using management software to manage vehicle and sales processes efficiently.

Engage in conversion of lapsed customers, calling those due for service to ensure booking and reduce churn.

Achieve financial and customer satisfaction targets, report on KPIs, and adjust actions to maintain performance standards.

Experience within a sales/service coordinator role ideally garage based is a big plus,

Experience working as a sales advisor or similar position (preferred but not essential within the motor industry);

Experience of leading a team as who knows where the role may take you !!

Strong and articulate communicator with great attention to detail;

A quick thinker who is self motivated, organised and adaptable;

Someone who is able to negotiate and solve problems;

Someone who is willing to attend a coaching program, be able to self analyse and develop themselves to be the best person that the role demands

Most importantly, be an honest, team player that is willing to do the right thing to keep the customer safe.

If you possess the following key attributes:

Enthusiasm, a positive attitude, a passion for customer service (including working on prestige brands such as BMW, Mercedes and VAG vehicles) and motivation to deliver a great customer experience....

Then what are you waiting for? Don't risk missing out on this amazing opportunity and apply now!

Please note that we can only contact suitable applicants.

Job Types: Full-time, Permanent

Pay: 33,000.00-45,000.00 per year

Education:

GCSE or equivalent (preferred)
Experience:

Retail sales: 1 year (preferred) Customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person