Job Description

About Us

Crowne Plaza is one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure, or a blend of both. We've thoughtfully designed our spaces to encourage, support, and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you'll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate, you'll feel at home and excel at Crowne Plaza.

Role and Responsibilities

To have a full understanding the food and beverage area of the hotel in detail and working knowledge of all operational areas. To ensure that all guests are greeted or acknowledged within 5 seconds of entering the hotel, and that guests are greeted in a proactive manner when you meet them around the hotel and surrounding grounds. To aid and assist guests throughout their stay in a friendly and professional manner. To ensure that guests receive an exceptional level of service and will want to return. In the event of a guest being lost - direct them to their place of destination. To serve guests their requested orders in a friendly and professional manner. Wherever possible to anticipate guests needs, to be aware of all written and spoken requests, and to carry out these requests in a courteous and helpful manner. If requested by the Food & Beverage Manager / supervisor, to fully set up meeting and Conference Rooms in preparation for meetings that have been scheduled on the Hotel Function Sheet. To ensure that all stock around the Food and Beverage area is fully stocked. To ensure that all Food and Beverage areas and clean, near and in immaculate presentation for Guests arrival. To attend and contribute to all monthly Food and Beverage staff meetings, set out by the Food & Beverage Manager / supervisor. To present yourself for work in an immaculate manner, creating a professional and quality appearance to our guests while adhering to Crowne Plaza London Kingston South Grooming policy. To ensure the product quality standards are met in the Food & Beverage Department as it relates to the appearance, levels of maintenance and cleanliness throughout. To have full understanding of the Hotel Fire and Bomb Threat Emergency Plan procedure and act as a competent person in the event of an emergency. To fully understand the security procedures throughout the hotel. Ensure the telephone in the Food and Beverage Department is answered within 5 rings in a professional manner and that all queries and dealt promptly and professionally. To help maintain the hotel, collect any litter, remove/report hazards to the Food and Beverage Manager. All conference rooms must be always set for the next conference to brand standard and refreshed during the day based on Crowne Plaza London Kingston Hotel standards of performance. To take a responsible approach towards timekeeping and attendance at work to ensure the department always runs efficiently.

What are we looking for?

The appointed Food and Beverage Assistant serving Crowne Plaza are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude Good communication skills Ability to work under pressure Ability to work on own or in teams Previous relevant experience in a similar role Experience of using POS System (desirable, as full training will be provided) Flexible approach with regards to working additional hours if required and full working hours flexibility Ability to handle and serve alcoholic beverages in a bar setup

Job Types

: Full-time

Pay per hour

: From 12.21 to 14.00 per hour (depends on relevant experience)

Expected hours

: 40 per week

Benefits

:

Company events Company pension Discounted food Employee discount

Shift

:

8-hour shift Early Morning, Day, Afternoon, and late-night shift (closing) 5 days a week

Working Days

:

Monday to Sunday

Right to work

: Eligible candidates should have legal right to work in the UK

Properties / Location:

Crowne Plaza London Kingston, Portsmouth Road , Surbiton, KT6 5QQ (Primary) Warren House Hotel, Warren Road, Kingston Upon Thames, KT2 7HY (Primary) Hampton Suites Apartment, Portsmouth Road, Thames Ditton KT7 0XR Ravens Ait, Portsmouth Road, Thames Ditton KT6 4HN
Job Types: Full-time, Permanent

Pay: 12.21-14.00 per hour

Expected hours: 40 per week

Benefits:

Company events Company pension Employee discount
Ability to commute/relocate:

Surbiton KT6 5QQ: reliably commute or plan to relocate before starting work (required)
Experience:

Hotel: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Willingness to travel:

25% (preferred)
Work Location: In person

Application deadline: 15/08/2025
Expected start date: 18/08/2025