Job Description

We are looking for F&B Assistants with a positive, fun attitude and great leadership skills to join our F&B Management Team with a focus on our Conference and Banqueting operation.

DoubleTree by Hilton Cheltenham-Cotswolds is a beautiful Georgian manor house perched on the edge of the Cheltenham and only 20 minutes away from the picturesque Cotswolds Towns and Villages.

DoubleTree by Hilton prides itself on delivering the little details that have a big impact. And we strive every day to bring each guest the special comforts and acts of kindness that are unique to our brand - starting with presenting them with our signature warm Doubletree cookie.

To assist with the service of our guests, thus ensuring all guests receive efficient, professional service at all times, thus satisfying their needs.

Responsibilities

1. To have a good knowledge of the preparation and service of all dishes and products on the menus and product lists.

2. To serve all guests in accordance with standards laid down.

3. To ensure mise en place is completed before service to the standard laid down.

4. To ensure tables are set and cleared to the Company standards. This to include bar, restaurant service and conference and events.

5. To provide attentive service during the meal and watch for special requests.

6. To assist in the general cleaning of your working areas.

7. To take every opportunity to upsell - desserts, starters, drinks etc.

8. To practice the correct and safe use and care of all items of equipment.

9. To be fully aware of and strictly adhere to security procedures laid down.

10. To attend work consistently well groomed, in uniform, as laid down to the standard required.

11. To be fully aware of and observe current liquor licensing laws.

12. To be fully aware of and strictly adhere to cash and key procedures laid down.

13. To consistently deliver superior customer service

14. To attend training when required.

15. To be fully aware of and adhere to Health and Safety, Fire and Bomb threat procedures as laid down by the hotel and Company.

16. To suggest ideas for further improving department and customer service.

17. To be fully aware of and observe all security procedures.

18. To be fully aware of and comply with hotel and company rules and regulations as identified in the Team Member Handbook.

19. To be fully aware of hotel activities and facilities.

20. To report all damage, hazards and wear and tear occurring within your areas of work.

You will be an excellent team player and be able to lead by example. You will have a passion for great service and have the ability to inspire your team into providing this.

When our team members thrive, so do we! When you join us, you will benefit from;

Generously discounted room rates at all Hilton Worldwide and M&T properties, as well as 50% discount on food and drinks.

Free use of the Health Club facilities, including refurbished gym, pool and sauna. As well as discounts on beauty treatments and Elemis products.

A culture committed to supporting your wellbeing, with access to HSF Health Plan which includes access to Perkbox rewards.

Employee reward programs and monthly and bi-annual team celebrations aimed at recognising everyone's achievements and milestones.

Extensive career development opportunities and training.

All meals provided whilst on duty.

Complimentary car parking and subsidised taxi scheme.

If you wish to be considered for this superb opportunity, please click 'apply'. You must be eligible to work in the UK.

If you do not hear from us within 14 days of your application, please assume that your application is unsuccessful.

Pay: 12.27 per hour

Benefits:

Canteen Free or subsidised travel Free parking On-site parking
Physical Setting:

Bar Hotel Restaurant
Shift:

Day shift Night shift
Work days:

Monday to Friday Weekend availability
Work Location: In person