Job Description

Holiday Inn London West Hotel is a 4

Hotel in Acton, West London that has 225 beautiful Executive and Deluxe Rooms, 7 large Meeting Rooms, a Gym, Restaurant and Bar which an exciting opportunity has arisen for an enthusiastic and passionate Guest Service Assistant to join our Food & Beverage Department.

MAIN DUTIES

Keep your line manager up to date with any problems and follow up where necessary Supporting other team members where necessary Follow cash and banking procedures Promote the food and drinks offers by recommending from our menu and suggestively selling products to each guest. Pre-empt problems before they arise and resolve promptly when they do Deliver excellent customer service and maximize sales Maintain the Hotel standards of cleanliness Delivering a great guest experience at every stage of our customer journey Serving guest requests completely in a timely manner in both Bar and Restaurant Understand menu content, any menu changes and promotional activities Keep your service area clean, tidy and well-prepared Listening to guests, managing any requests or issues with genuine warmth and interest Working together with your team to make sure you deliver consistently great service and helping each other Keeping your team and guest's safe by following health and safety procedures Adhere to Statutory requirements, regarding Food hygiene and Health and Safety

What are we looking for?

A passionate individual with a positive attitude Good communication skills. The ability to be friendly, firm and fair Team player attitude. Flexible approach with regards to working additional hours if required Adequate computer skills. Be eligible to work in the UK
Job Types: Full-time, Permanent

Pay: 25,705.00 per year

Benefits:

Discounted or free food Employee discount On-site parking
Experience:

catering: 1 year (required)
Work Location: In person