Hotel in Acton, West London that has 225 beautiful Executive and Deluxe Rooms, 7 large Meeting Rooms, a Gym, Restaurant and Bar which an exciting opportunity has arisen for an enthusiastic and passionate Guest Service Assistant to join our Food & Beverage Department.
MAIN DUTIES
Keep your line manager up to date with any problems and follow up where necessary
Supporting other team members where necessary
Follow cash and banking procedures
Promote the food and drinks offers by recommending from our menu and suggestively selling products to each guest.
Pre-empt problems before they arise and resolve promptly when they do
Deliver excellent customer service and maximize sales
Maintain the Hotel standards of cleanliness
Delivering a great guest experience at every stage of our customer journey
Serving guest requests completely in a timely manner in both Bar and Restaurant
Understand menu content, any menu changes and promotional activities
Keep your service area clean, tidy and well-prepared
Listening to guests, managing any requests or issues with genuine warmth and interest
Working together with your team to make sure you deliver consistently great service and helping each other
Keeping your team and guest's safe by following health and safety procedures
Adhere to Statutory requirements, regarding Food hygiene and Health and Safety
What are we looking for?
A passionate individual with a positive attitude
Good communication skills. The ability to be friendly, firm and fair
Team player attitude.
Flexible approach with regards to working additional hours if required
Adequate computer skills.
Be eligible to work in the UK
Job Types: Full-time, Permanent
Pay: 25,705.00 per year
Benefits:
Discounted or free food
Employee discount
On-site parking
Experience:
catering: 1 year (required)
Work Location: In person
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