Job Description

At The Wainstones Hotel in Great Broughton, we are looking for a skilled and dynamic Operations Manager to lead the team at our Bar, Restaurant and Hotel.

From the first cup of coffee on Monday morning to the last drink on Sunday night, the F&B manager needs to have the following attributes:

Great attention to detail Unwavering in standards and expectations Knowledgeable of every menu and specifications Customer Service Superstar - everyone gets 5-star service Approachable, caring and empathetic leader Versatile approach to working in different areas of the business

Key Responsibilities of the role:

To set and maintain the highest quality levels of products and services in all F&B areas and Housekeeping Planning and implementing longer term strategies to enhance further business potential and continuous improvement for the F&B areas. Manage and oversee the day-to-day running of all F&B areas. Building a great relationship with the head chef and kitchen team to deliver high quality food consistently. Be a visible presence during peak times and support staff through training Creating a process that ensures guest satisfaction is consistently delivered Be a visible presence in peak service and support teams (through training) in delivering high quality customer service. Managing Stock Control Develop and implement strategies to improve efficiency and quality Ensure compliance with health and safety regulations and maintain cleanliness standards Work in conjunction with the General Manager of the business to provide back up cover Flexibility to run the business close 2/3 nights per week including Sunday close

Skills:

- Proven experience as an Operations Manager or similar role in the hospitality industry - Strong leadership and management skills, with the ability to motivate and inspire a team - Excellent knowledge of food safety regulations and best practices in kitchen operations - Exceptional organizational and problem-solving abilities - Effective communication skills to interact with staff, customers, and other departments - Ability to work well under pressure in a fast-paced environment - Proficient in computer software applications related to inventory management and menu planning

Experience:

Restaurant management: 1 year (required)

Hospitality: 1 year (required)

Management: 1 year (required)

Job Types: Full-time, Part-time, Permanent, Zero hours contract

Pay: 10.10-12.27 per hour

Benefits:

Company pension Cycle to work scheme Employee discount On-site parking
Shift:

10 hour shift 8 hour shift Day shift Night shift
Work days:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 18/08/2024
Reference ID: TWH Ops Manager