Job Description

Description
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Nestled in the vibrant heart of East London's Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.
Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you're looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year

And much much more!
A DAY IN THE LIFE OF A FOOD AND BEVERAGE Ops MANAGER AT OUR HOTEL
What you'll be doing...
This role contributes to RBH's Purpose by controlling and overlooking a smooth and efficient operation of the food & beverage operational departments:
Fremantle Bar & Kitchen
Conference & Events Operations
Rooms Service
The responsibility of the F&B Ops Manager is to manage the day-to-day operations of the Fremantle restaurant and bar area, work closely with the M&E Sales Manager, Executive Chef, reporting to the General Manager.
This collaboration is to maximise the trade in all areas of the hotel and co-ordinate work and attention to serve this need.
The F&B Ops Manager is responsible for ensuring the highest levels of service, whilst maintaining productivity and maximizing departmental profit.
This will require both planning and attention to detail, a good working relationship with all departments in the hotel, taking on the mantra as the figurehead of Fremantle and taking personal responsibility for its successful operation.
Help develop, support and implement a progressive F&B marketing strategy
Innovation with F&B products and standards
Manage staffing levels with attention to budget and business requirements
Establishing and maintaining stock levels and equipment
Establishing, monitoring and continuously improving Standard Operating Procedures
Training, coaching and development of the F&B team and M&E supervisor
Ensure achievement of budgeted profitability of all F&B operational departments under your control
Utilise food & beverage personnel between all outlets to minimise payroll expenditure and ensure flexibility of the team
Ensure all employees receive regular training to update their skills and knowledge and meet their own personal development needs
Maximise the service opportunities for guests to ensure return visits
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

Skills Required