Job Description

TO APPLY FOR THIS ROLE GO TO: https://www.nts.org.uk/volunteering-jobs/job-search

This is an exciting opportunity to work with our leadership team at Brodie Castle to provide operational delivery of the visitor experience and supervision in the Food & Beverage department, as well as on-site events in line with the Trust's policies.

You will be responsible for the supervision of the day-to-day catering operations at our popular Playful Garden Cafe as well as the Castle Cafe. You will deliver our quality standards and performance targets, ensuring we offer our visitors a fantastic Food & Beverage experience.

You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.

This role requires weekend working and at times may require working evenings to cover events.

Key Responsibilities

Catering Operation

Support the F&B manager with menu development and the preparation and presentation of a high-quality food and drink offer relevant to our Brodie visitors. Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping. Support the F&B manager with stock management, ordering, storage and wastage control. Ensure the upkeep and safety of equipment and utensils used within the catering outlets. Assist with food led events throughout the year to support over all business goals.
Visitor Experience

Offer excellent customer service and ensure all members of the catering team do the same. Support property-wide targets for completion of visitor surveys to understand more about our visitors Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.
People Management

Assist the F&B Manager in Recruitment, induction, development and management of all Food and Beverage Visitor Services Assistants ensuring that they understand role responsibilities and are equipped to fulfil the role to the required standards. Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective training, task-setting and coaching on front and back-of-house routines. Ensure the team feel valued, respected, motivated and supported. Support the F&B Manager in preparing catering rotas and holiday allocation to meet business needs. Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.
Finance management

Share responsibility for achieving an F&B budget of around 300,000 a year Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation Supervise daily cafes till operations and perform end-of-day income reconciliation Support the F&B Manager with menu costing and stock-taking.
Job Types: Full-time, Permanent

Pay: 28,228.00-30,118.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount
Work Location: In person