Job Description

Achieve through training a quality hospitality service within the spike bar's food & beverage facilities.

Deputising for the Senior F&B Supervisor in their absence

To prepare and monitor the accuracy and presentation of all menus; wine lists and bar tariffs

To ensure that the presentation of all public rooms involving F&B service are maintained to the levels of presentation set down in the Standard Operating Procedure

To ensure that you Supervise and lead your teams on a daily basis, leading by example and coaching employees on the job.

Ensuring that all employee standards are maintained and corrective measures are taken with people immediately as and when required.

Ensuring that daily events sheets are followed by the F&B Team. Allocating duties and responsibilities for the Spike Bar & Functions

Ensure all equipment is cleaned/polished ready for service Briefing of F&B staff at the start of shift and throughout service

By inspection ensure that the layouts of all Food & Beverage areas are to the correct standard at the start, throughout the day and the end of the day for guests arriving the next day.

To serve food and drink in the Club's Food & Beverage facilities.

Ensure that drinks are served in the correct measures as directed in the tariff

Ensure that all food and drinks served are recorded through the point of sale

tills and that the correct monies are collected; correct change given, and/or that the Members swipe card is obtained in order to post the transaction

Cash up the point of sale tills after service. To place all takings and floats under lock and key after service

To bring to the attention of the relevant Manager without delay and problems regarding the Clubhouse in general.

To spot check the drinks buggy on a weekly basis, reporting all issues to the Senior Supervisor and relevant Team member. Ensuring all staff are fully trained

To ensure the regulations of the Health & Safety at Work Act are fully met, including
COSHH and comply with standard employee Health & Safety at Work responsibilities.

To participate in any relevant training for the duties of this post and to achieve the key objectives of London Golf Club

To comply with London Golf Clubs Equal Opportunities policy.

To be willing to undertake any other duties commensurate with the grade of the post.

Financial

To ensure all financial regulations/procedures are adhered to in relation to cash

Responsibilities:

handling within London Golf Club.

Personal Specification

Essential

A full commitment to Customer Care

A good personality with a passion for customer service skills Excellent communication skills, both written and oral Good organisational skills Flexible and able to work unsociable hours Able to work on own initiative and as part of a team The ability to work under pressure when required Knowledge of maintaining a clean, tidy and safe and hygienic environment Experience of monitoring and implementing member service and hospitality standards. Candidates must be well organized and have a strong ability to multi-task. Candidates to be able to have the ability to handle social situations with both members and staff, the strong desire to excel, as well as a passion for the private club industry Experience of supervising staff with the ability to plan and determine staffing levels

Desirable

Experience working in a customer service environment

First Aid Certificate The ability to work through challenges to find suitable outcomes as effectively as possible Basic Food Hygiene Basic knowledge of stock control
Due to location you will require your own transport

Job Type: Full-time

Pay: 30,000.00-31,712.00 per year

Benefits:

Discounted or free food Employee discount On-site parking
Ability to commute/relocate:

Sevenoaks TN15 7EH: reliably commute or plan to relocate before starting work (required)
Experience:

Hospitality: 4 years (required)
Work Location: In person

Reference ID: JSS/AS