Job Description

Company Description
Join us at Accor, where life pulses with passion!

• Contract Type: Permanent / Full Time
• Salary: 15.04 per hour
• Start date: November 2025
• How to apply: Please send your application to Elena.ALLA@accor.com

Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:

• Employee benefit card offering discounted rates at Accor worldwide up to 30% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Complimentary meals on duty and uniforms.
• 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
• Friends & Family Rates
• Eye Test Vouchers
• Learning programs through our Academies
• Cycle to work scheme
• Employee VivUp program with direct access to GP, high street discounts and many more
• Work based Pension

• Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
• Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
• Manages and motivates the teams in order to improve sales and the quality of F&B services.
• Improves the department's results by increasing sales and the productivity of F&B points of sale.

Customer relations

• Enhances guest satisfaction,
• Handles guest comments and complaints, ensuring follow-up,
• Develops close relationships with guests to encourage loyalty,
• Ensures guests receive a warm and personalized welcome,

Professional Techniques / Production

• Organises and supervises the preparation of points of sale according to activity forecasts,
• Checks that sales materials are well presented

Commercial / Sales

• Sets daily sales targets for the team
• Analyses guests' comments and shares them with the team
• Keeps close track of what the competition is doing, and encourage upselling techniques
• Develops excellent relations with guests

Management and Administration

• Supervises purchasing for the restaurant, manages stocks and checks that, Accor Shop purchasing targets are met as decided by the brand,
• Ensures that the equipment and cultural assets of the department remain in good condition and working order
• Flexible to cover and manage last minute operational challenges i.e. delay flight, staff sickness
• Ensures that food and beverage costs comply with requirements defined by the hotel and the brand

Hygiene / Personal safety / Environment

• Is responsible for keeping the equipment and furniture in good condition,
• Ensures machinery works reliably and follows up any technical work,
• Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
• Sets up an action plan based on the hygiene analysis results and tracks implementation
• Applies and ensures application of the hotel's security regulations (in case of fire etc)
• Is responsible for the security of people and property in the area under his/her remit
• Maintain high grooming and uniform standards and make sure employees are strictly abiding by it

Qualifications

• Previous experience in leading team members
• Strong restaurant/bar service experience
• Ability to effectively manage fast paced environments within the restaurant, bar

Additional Information
A little more information:

• You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
• Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
• To ensure you can best welcome and care for our guests you will need to be fluent in English.

If you feel you are the right candidate for the role as our F&B Team Leader please click 'apply' now! We'd love to hear from you!

Skills Required