Job Description

Rate - 7.55( 16-17) 10.00 ( 18-20) 12.21 ( 21+)

Working in our Waterside Restaurant

An exciting opportunity has arisen for a Food and Beverage Assistant (F&B) to join our F&B Team. The successful applicant will assist in providing a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations, whilst maintaining maximum revenue and guest expectations.

About The Role

Roles and Responsibilities

Assist in creating a warm and welcoming environment for our guests Assist in the set-up, preparation, and provide service duties for restaurants/ functions / conferences as required Ensure that guests are greeted, seated and provided with menus promptly Ensure that all guests' requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times Ensure Food and Beverage departments are ready for service and ensure the areas are left ready for the next shift Familiarise yourself with menus and as much information about the food and beverage offering available in order to answer any questions guests may have Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner Maintain a good standard of food safety, allergen and hygiene Ensure the food and beverage areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required Deal with guest comments in a friendly and efficient manner, ensuring guest satisfaction and expectation at all times and ensure that any guest complaints and positive comments are reported to management Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary Cleaning and maintaining equipment, glassware, crockery and cutlery Ensure that all front of house and guest areas are well maintained at all times Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.

Key skills

Confident and approachable Good team work and can work well alone Good time keeping and attendance Calm under pressure during busy periods Excellent selling and customer service skills Can use own initiative and problem solve Resilience and calm attitude when dealing with face to face complaints

All staff Key Performance Measures

Our values underpin everything we do here at Lion Quays, staff should ensure that these are at the fore front of what they do day to day.


+ To focus on the guest experience at all times and continually strive to delight time after time


To see each guest as part of a long-term relationship not a one-time event

Attitude:

Polite, friendly and engaging personality Helpful to guests requiring assistance Respectful Positive 'can-do' attitude To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence. To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of, and associated with To encourage our team to contribute to excellent working conditions for all To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:


+ Discounts across the resort, including family and friends
+ Free onsite parking
+ Progression and career development opportunities.
+ Pension Scheme
+ Free staff meals
+ Free gym membership
+ Access to wellness programmes
+ Share of Resort's service charges on monthly basis
+ Extra days holiday after 2 years

Required Criteria

Good standard of education and willing to learn Experience of dealing with people Great attention to detail and Excellent standards of Customer Care Excellent communication, both written and verbal Reliable and able to work under pressure as a team or alone Good Time keeping and attendance Flexible approach to work Excellent standard of personal appearance and hygiene. Able to follow instruction

Desired Criteria

Thrives on routine daily tasks Good problem-solving skills

Skills Needed

About The Company

About Us

Langstone Quays Resor

t sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the

Hampshire coastline.

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

Lion Quays Resort

sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the

Shropshire countryside.

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Ufford Park Resort

is nestled in the beautiful and historic parkland, on the heritage

Suffolk Coast

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk's only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Company Culture

Why LQ Resorts ?

Our Company

LQ is a family run, collection of quality destination led Hotel Resorts.


Its family ethos, values and vision are well known to those who choose to spend their quality time with us.


LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.


A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

Our Values

To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence. To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with. To encourage our team to contribute to excellent working conditions

Our Employees

Are a vital part of LQ Resorts .


Supporting our team's physical and mental health Providing free gym membership Delivering employee recognition programmes to reward hard work and effort. Creating an environment that supports the development of skills, knowledge, qualifications and career progression Discounts across all Resorts, to encourage leisure time

Company Benefits

At LQ Resorts,

we don't just create vacations--we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.


Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Competitive salary, Preferential room rates, Discount on meals purchased , Long service recognition, Free meals during shifts, Free parking or Discounted parking

Salary

7.55 - 12.21 per hour