Job Description

Your future, our legacy
Hotel
Coworth Park
Division & Department
Administrative & General - Food & Beverage
Job Title
Food & Beverage Administrator
Contract Type
Permanent
Status
Full time
Position Overview

• To provide a comprehensive and efficient administrative service to the Food & Beverage team
• To manage the office environment providing an exceptional guest and colleague experience, by maintaining office essentials, coordinating administrative duties and anticipating customer needs in a professional manner ensuring a seamless service experience

What you'll get

• Complimentary nights with breakfast within Dorchester Collection
• 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
• Very generous Employee Introductory Scheme offered
• Team members' awards and incentives schemes
• Contributory pension scheme entitlement from date of commencement
• Life assurance cover for all team members
• Uniform laundered complimentary
• Complimentary meals whilst on duty at our team members' restaurants
• Complimentary Internet at allocated computers in team areas
• Cycle to work scheme
• Occupational Health, including subsidized massage treatments and health clinics
• Complimentary Eye Test for VDU users

What you'll do
F&B Administration

• Typing and sending all F&B department's related correspondence, menus etc. including those relating to some restaurant enquiries and confirmations
• Compose letters on behalf of the F&B team in line with Coworth Park standards
• Type special menus for groups, promotions etc. and other menus as required
• Operate and manage the computer system according to office procedures, filing documents in a logical and easily accessible system
• Maintain an up to date filing system and accurate trace system
• Manage office supplies and hotel collateral, ensuring enough stationery is available and stocked
• Sort, date stamp, distribute and collate post for F&B team and frank all outgoing mail
• Answer the telephone within three rings in a friendly, courteous and efficient manner, providing accurate information to the caller
• Meet and greet visitors, create a warm welcome, conduct show rounds and deal with all enquiries professionally
• Assist in research for promotions, projects and competitor's analysis etc.
• Attend meetings and take minutes as required.
• Ensure office, kitchen and reception areas are kept tidy and clean at all times
• Receive and coordinate pick up of deliveries
• Coordinate meeting room diary and ensure meeting room is set up accordingly

Restaurant Reservations

• Take reservations and accurately record any special requirements, payment and contact details
• Confirm reservations both verbally and in writing ensuring special requirements are referred to
• Respond to all external and internal F&B enquiries (via email or website) within 24 hours
• Ensure timely and efficient internal communication on all details to a reservation e.g. menu and wine choice, final number of guests, menu/place card requirements etc. to relevant departments

Health & Safety

• Comply with all statutory and company health and safety, fire, bomb and security regulations
• Ensure job required certificates are kept up to date

Flexibility

• Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
• You may on occasion be required to adjust your hours of work to cover the business needs

What you'll bring

• Hospitality background
• Previous experience within an operational role
• Strong administration skills with office management experience
• Proficient in MS Office
• Previous experience in Opera and Delphi
• Knowledge of food & beverage
• Excellent written and spoken English
• Good organisational skills
• Can work to deadlines within a pressurised environment
• Takes initiative
• Immaculate presentation
• Ability to prioritise work load
• Team player
• Experience of taking minutes at meetings
• Self-starter