Job Description

We are seeking a friendly, enthusiastic and efficient Food and Beverage Assistant with a passion for hospitality to join our restaurant team. As a Food and Beverage Assistant you will help ensure that our customers across our food and beverage operations enjoy a distinctly memorable experience by providing the highest standards of service and customer care and exceeding expectations whenever possible. Our food and beverage operations include Conference and Banqueting, Restaurant, Brasserie, Lounge, Bars and Room Service. This particular role focusses on Back of House operations for the Restaurant.
Key Responsibilities:

• To ensure professional Guest focus at all times and to ensure all Guests are acknowledged warmly wherever you find them throughout the Hotel
• Be an ambassador for Ashdown Park Hotel and promote all services, Calender of events, promotional offers and other relevant information.
• To arrive on time for your shift, well-presented and ready to work. Report immediately to the department manager/supervisor and take responsibility for ensuring you are equipped for the required tasks (eg; order pad and pen, bottle opener)
• To attend pre-shift briefing as required, and to follow the direction of supervisory staff on duty with regard to tasks and always asking for assistance if you are unsure or need support
• To proactively seek out tasks to complete, and to support the supervisory staff on duty at all times
• To work in line with set standards by your department manager, with a positive can-do attitude
• Effectively oversea all back of house operations including running the pass, cutlery, crockery and glassware maintenance and ensuring all food leaving the kitchen adheres to company standards.

Full training will be given in the standards that the hotel requires.
Key Attributes

• Must have a professional, friendly and approachable personality with excellent interpersonal skills in order to work well with colleagues and guests.
• Must be of smart appearance, with care taken over personal presentation and of work wear.
• Previous experience in the food and beverage industry is preferred however full training will be given. What is required is enthusiasm, dedication and a genuine passion for people with a willingness to learn about food and wine and be committed to providing the best possible customer service.
• Must be able to work in a fast-paced, dynamic environment, remaining calm and composed at all times.
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
• Must be reliable and able to work flexible hours, including early mornings, evenings and weekends on a rota basis (8 hour shift pattern).
• Due to the variety of rota start and finish times and our rural location, having your own transport will be advantageous.
• A reasonable level of fitness in order to work an 8 hour shift in a physically active role

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
Due to our rural location you will need your own transport
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
About Ashdown Park Hotel & Country Club:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel & Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you!
Benefits
To support and reward our staff we offer:

• Generous share of the monthly Service Charge (which is dependant upon overall sales performance)*
• Career development with accredited training providers
• Enhanced holiday programme & reward scheme for long service
• Employee Assistance Programme - Hospitality Action
• Meals provided by our talented kitchen team
• We have plenty of free parking
• Generous 'Refer a Friend' bounty incentive
• We also have amazing recognition awards for exceptional customer service
• Reduced price stays in all of our hotels where you are treated like a guest no matter who you are! (after successful completion of probation period)
• Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
• Uniform provided
• Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts
• Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.
• For full details of the benefits on offer please check our website:

Skills Required