Job Description

Every memorable day out involves great food and drink.

At The Bishop's Palace, a medieval visitor attraction located in the centre of the City of Wells in Somerset, we believe great hospitality is essential. Our Cafe, The Bishop's Table, nestles next to the rampart walls with a fantastic view of the Palace. It is enjoyed by day visitors and locals and we are excited to be expanding our offering. At the heart of our offer is the delivery of freshly made, great tasting and locally sourced food and drink. We believe this should be accompanied with exceptional customer service with options to cater for all visitors' expectations - from a quick 'coffee to go' to enjoy while exploring the gardens to a celebratory breakfast for the whole family.

As an independent charity (The Palace Trust) we aim to be part of the local community while sharing this wonderful heritage gem with all. It is a positive working environment with a great team across the whole site.

The Role:

We're looking for an experienced Food & Beverage Assistant to join the team to deliver exceptional customer service - and fantastic coffee! The Bishop's Table offers breakfast and lunch in the busy cafe plus there are several seasonal outlets in the grounds.

The team work day shifts, generally between 8.30am until 6.30pm on a rota basis. The cafe is open daily from 9.30am until 5.30pm daily. Some occasional evenings if a special event is taking place.

Who are we looking for:

We're looking for someone with Barista experience who wants to ensure that every customer has a great visit. We aim to serve exceptional coffee, cake and fresh cooked food while offering a warm welcome and excellent customer service.

This could be a great environment to develop your career. Or perhaps you are looking to change your work /life balance and come to an exciting catering environment which has daytime shifts. You must be a team player, be enthusiastic about customer care, be willing to learn and share learning. It is key time in the cafe's development to join and to help influence the future catering offering. As a small team there may be times when you may be asked to assist in other areas.

Experience & Qualifications:

Ideally our Food & Beverage Assistant would have :-
Barista Experience
At least 1 years' experience working in a busy cafe/restaurant
Excellent communication and customer service skills along with ability to well work under pressure.
A-level or equivalent
Level 2 Food Hygiene & Safety (or be willing to complete)

What you will get for the role (including benefits):

You will be working for an independent charity whose main aim is to share, preserve and protect the 800-year Bishop's Palace, with it's medieval buildings, moat and spectacular gardens. We reinvest in the team and the site and work with local community groups and organisations as part of our community engagement.

We are a living wage employer.
We provide an induction and training plan for each employee from day one.
Day shifts with regular working hours..
25-day annual leave
Wellbeing support and access to the organisational Employee Assistance Programme
Positive working environment
Staff Social events
Free admission for yourself and a guest ticket
Opportunity to join the Palace Trust Pension scheme (min of 12% basic pay contribution)
Opportunity to support the local community through volunteer days
Parking may be available
Opportunity to further learning and develop your career

To apply please send you CV along with a Covering letter.
For applications to be considered please include a cover letter.
Applications will be reviewed when received and shortlisted applicants will be invited to interview shortly after.

Job Types: Full-time, Part-time, Permanent, Zero hours contract

Pay: 12.60 per hour

Expected hours: 4 - 37 per week

Benefits:

Company events Company pension Discounted or free food Employee discount Enhanced maternity leave Health & wellbeing programme Life insurance Paid volunteer time
Physical Setting:

Cafe
Shift:

Day shift
Experience:

Barista: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 30/05/2025
Expected start date: 01/06/2025