Job Description

Job Ref:

BES6932

Branch:

Caledonian Hotel Ullapool

Location:

Caledonian Hotel Ullapool, Ullapool

Salary/Benefits:

Competitive Salary

Contract type:

Temporary/Seasonal

Hours:

Full Time

Shift pattern:

Various

Posted date:

18/01/2026

Closing date:

20/02/2026

About the Role

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We are seeking an enthusiastic and guest-focused

Food Beverage Assistant

to join our team in our 83-bedroom hotel situated in the stunning North West Highlands of Scotland. You will play a key role in delivering warm hospitality and exceptional service across our dining areas, bar, lounge, and events spaces.



This is a hands-on role suited to someone who thrives in a friendly, fast-paced hospitality environment and enjoys creating memorable experiences for guests.

Key Responsibilities

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Restaurant Bar Service

Provide professional, welcoming, and attentive service to all guests Take food and drink orders accurately and efficiently Serve meals, beverages, and afternoon teas according to hotel standards Prepare and serve alcoholic/non-alcoholic drinks (training provided if needed) Ensure bar, restaurant, and lounge areas are clean, tidy, and well-presented
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Guest Experience

Deliver friendly, positive, and personalised service at all times Assist guests with menu recommendations and dietary requirements Resolve guest queries or escalate to management as required Maintain a strong understanding of daily menus, specials, and promotions
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Operations Teamwork

Set up, clear, and reset tables efficiently Assist with breakfast, lunch, dinner, and event service as scheduled Follow all food safety, hygiene, and health safety procedures Support colleagues across different service areas when required Handle payments, operate tills, and maintain accurate cash handling processes

Skills Experience

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Essential

A positive attitude and passion for hospitality Excellent communication and customer service skills Ability to work well under pressure in a fast-moving environment Reliability, punctuality, and strong teamwork skills
###

Desirable

Previous experience in a bar, restaurant, or hotel environment Basic understanding of food hygiene and allergens (training available) Experience handling point-of-sale systems

Working Conditions

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Flexible shifts including mornings, evenings, weekends, and bank holidays Seasonal and permanent positions may be available Standing/walking for extended periods and occasional lifting Staff accommodation maybe available (optional to include)

What We Offer

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Competitive pay and share of gratuities Staff meals on duty (if applicable) Uniform provided Training and development opportunities Supportive team environment Stunning location in the Scottish Highlands

Being Bespoke:



Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and 815 million of assets.



We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.



We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.

About Us

Built in the early 1900s, the 83-bedroom Caledonian Hotel is one of the oldest hotels in the area. It still boasts a quiet, friendly and welcoming atmosphere and pleasant gardens.



The Hotel overlooks Ullapool's working harbour and the colourful fishing boats on Loch Broom. To the right of the hotel is the Fowler Memorial Clock - said to be the most photographed clock in the Highlands. It was first erected in 1899 in memory of Sir John Arthur Fowler (1817-1898) and his family who lived at Braemore House near Corrieshalloch Gorge. However, to help reduce traffic congestion, it was moved to its new home in West Argyle Street in the 1960s.



Thanks to its central location in the town of Ullapool and modern comforts, The Caledonian Hotel is perfect for both the business and leisure traveller.



Ullapool is the main port of the Outer Hebrides and offers good road links to various spectacular highland locations, including Loch Maree, Lochinver, Gairloch, Corrieshalloch Gorge and Inverewe Gardens, where visitors can enjoy the many tropical and exotic shrubs and trees that grow there.



The capital of the Highlands, Inverness is under two hours away, providing ample opportunity for shopping trips.

We truly believe our people are our biggest asset and to reflect that we offer:

Market leading Rates of Pay Anniversary Bonus Flexible Shifts, full and part time to fit around other commitments 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year Full Training and Supervision Given Opportunity to gain recognised qualifications to help you progress Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences Introduce a Friend Scheme worth 600 + Anniversary weekend stay for you or to give as a gift to family or close friends Access to complimentary Mental Health Wellbeing services Discounted Bespoke Hotel Stays, for you, your family and friends 50% off all Food Beverage during Bespoke Hotel Stays A range of local in-house benefits * many more!