Job Description

Food & Beverage Assistant | Spa Cafe
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person, who cares deeply about creating exceptional experiences for guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Food & Beverage Assistant at the exclusive .
Under the leadership of our friendly team, you will support the day-to-day running of our cafe within the Spa, providing our guests with an exceptional standard of service. You will also have the opportunity to support other Food & Beverage outlets across the beautiful Culloden Estate. We want to help you to develop your skills and offer an extensive range of
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours will vary to cover breakfast, lunch, afternoon tea, and evenings.
Hastings Hotels offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Further details on our employee benefits can be found .
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
Hastings Hotels is an Equal Opportunities Employer.
About the role
To be responsible for serving food & beverages for the greatest enjoyment of our guests. To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.
To ensure all cash, charges, floats and till procedures are carried out correctly
Greeting guests and responding to their queries
To ensure all equipment and materials are used in the correct manner and any problems are reported immediately
To always maintain the security of stock areas, immediately reporting any breaches.
To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To comply with all health, safety and hygiene policies and procedures.
Any other duties as required by management.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria

• Right to Work in the United Kingdom
• Good Command of the English Language
• A professional appearance
• Excellent communication and basic numeracy skills
• Ability to deliver an exceptional standard of customer service

Desired Criteria

• Educated to GCSE level or the equivalent with grades A-C in English and Maths
• Previous experience in a high-quality establishment

Skills you'll need

• Operating Till Skills
• Food Service Skills
• Exceptional Customer Service Skills

Skills Required