Job Description

Job Ref:

INT23601

Branch:

Mercure Birmingham West Hotel

Location:

Mercure Birmingham West Hotel, West Bromwich

Salary/Benefits:

12.40 per hour with uncapped incentives

Contract type:

Casual

Hours:

Part Time

Shift pattern:

Mixture of mornings/days/evenings including weekends

Posted date:

05/08/2025

Closing date:

07/09/2025

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include


Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Access to hotel gym facilities Minimum of 30 days holiday Starting salary above national minimum wage Free staff parking

A day in the life of...

As Food and Beverage Assistant you'll be responsible for ensuring that guests have a positive, first class dining experience. You'll greet guests, take orders, serve food and drinks, and handle payments. You'll be responsible for maintaining a clean and organised dining area, restocking supplies, and assisting with food preparation as needed whilst working agilely to support the rest of the wider business.. Excellent customer service skills and attention to detail are essential for this role and you'll always work with Aimbridge's four pillars of Food and Beverage in mind: People, Product, Guest, Performance.

What do we need from you?

Food and Beverage experience isn't essential for this role, but to be successful, you will be passionate about providing an exceptional guest experience and living through our brand standards You'll have strong communication skills and the ability to engage with guests in a friendly and professional manner An ability to work well in a team and collaborate with other staff members to provide excellent service to guest, being agile in your ability to support colleagues across the hotel Attention to detail and ability to maintain a clean and organised dining area Flexibility to work varying shifts, including nights, weekends and holidays.

Please note we will only be accepting applicants who are age 18 or above for this role

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Mercure Birmingham West is ideally located in the heart of West Bromwich, perfect for leisure and business stays. We are less than 5 miles from Birmingham City Centre and only a stone's throw from West Bromwich Albion Football Club. We're situated just off the M5, so you'll have no issues getting around if you want to explore further afield. At the end of a busy day exploring Birmingham, return to bright and spacious rooms to relax with a drink or bite to eat.



We have 17 versatile and recently renovated meeting rooms, ideal for meetings, conferences and events. All are equipped with new furniture and the latest ClickShare audio-visual technology. After hitting the gym, head to the sauna or steam room before taking a dip in our indoor pool.



The hotel is well located for both international and domestic travellers arriving into Birmingham Airport or those visiting the National Exhibition Centre (NEC). Warwick, Stratford-upon-Avon and Worcester are also within reach from the hotel.