Job Description

Company Description
At The Lion Hotel, we take great pride in delivering exceptional hospitality. Through personalized guest interactions, we offer the finest accommodations, dining, and conference facilities in Worksop. As part of the Frasers Group, a leader in the retail industry, we are committed to elevating the hospitality experience to meet the diverse needs and expectations of all our guests.

As an F&B Assistant you will have a passion to deliver exceptional customer service & build relationships with regular and new guests. Developing excellent product knowledge to make menu and drink recommendations that delight our customers

• Prepare for service
• Working independently or within the team you will re-stock, clean and prepare the bar and restaurant for the upcoming service
• Deliver great service
• Taking customer orders quickly & accurately ensuring any special requirements are communicated effectively to the kitchen team. Pouring and serving drinks in line with set presentation standards. Keep all areas clean and tidy
• Monitor customer satisfaction & take appropriate action
• Complete check backs and be aware of customer feedback working to resolve them and/or seeking the support of the duty manager as required .
• Operate tills & payment systems effectively
• Taking credit & debit card payments, processing cash and ensuring the customer is given the correct change
• Co-ordinate emergency response
• Taking a leading role in any evacuation ensuring the safety of the team members and guests, offering first aid assistance and safe place activation (Ask Angela) and contacting emergency/professional service as appropriate

Qualifications

• Strong communication skills
• Proven ability to solve problems creatively
• Able to work under own initiative
• Organisational skills to manage your own time

This is a casual hours position involving shifts across the operational hours of the business (06:00 - 00:00 including weekends & bank holidays).
This role has no guaranteed hours of work, hours of work can therefore vary from week to week and, as a result, there may be weeks when no hours of work are offered.
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues:
Reward, Recognition and Opportunities
Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
Frasers Festival - an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe - hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.
CEO Sessions - Once a quarter we offer 20 employees the opportunity to attend our "CEO Sessions" ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.
Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Employee Welfare
Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What's next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Skills Required