Job Description

Company Overview

At Holiday Inn, we believe the joy of travel is for everyone. We pride ourselves on delivering an affordable, enjoyable hotel experience where guests are always welcomed warmly.

Summary

Job Summary:

The Food & Beverage Manager is responsible for overseeing all aspects of guest services across all Food & Beverage outlets. This role involves managing guest requests, addressing complaints, coordinating with other departments, and overseeing Breakfast, Bars and Conference & Events Operations

Key Responsibilities:

Be responsible and take ownership of all F&B outlets - Breakfast area, Bars and functions

Ensure excellent customer service at all times

Responsible for staff training in including and not limited to allergens, food safety, sanitation standards, and responsible alcohol service

Train, mentor and develop team members

Promoting a positive culture throughout the team

Act as a Duty Manager when required

Complete thorough and regular walk arounds

Complete firewalk

Confidently take a lead with all function types

Responsible for cellar management and stock control

Line cleaning

Beverage order - Keeping a reasonable level of stock holding. Sticking to par levels while also considering trends and function requirements

Ordering consumables

Counts for stocktaking

Ensuring we are maximizing liquor GP

Ensure that all F&B operations comply with health, safety, and hygiene regulations.

Deal with any internal conflict confidently

Ensuring food and drinks orders are processed through till correctly.

To prepare and serve drink to company standard at guest's request

Be available to help with food service when required

Be aware of allergen and dietaries and;

Understand the importance and potential severity of serving incorrect dishes to those with allergies

Ensuring guests have appropriate table and glass wear once they have ordered

Preparing and delivering room service

Doing check backs with guests who have ordered food - Adding comments to check back folder wherever possible.

Cleaning, monitoring and replenishing coffee machines

Guest Engagement - Interact with guests where possible, provide table service

Product knowledge - Be able to recommend certain drinks

Keep Bars and Breakfast areas presentable, welcoming and friendly

Ensuring all glassware and cutlery are properly polished

Verifying age in compliance with Challenge 25

Comply with all legal requirements - (e.g. Weights & Measures Act 1985)

Check the team are using checklists following opening and closing procedures

Ensuring conference break out area is stocked up, clean and presentable

To serve all catering aspects to events in a professional and friendly manner

Ability and knowledge to set function rooms and able to train and advise other team members

Understanding different linen sizes and use accordingly

Ensuring policy for rejected linen is adhered to

Assist breaking down and resetting function rooms

Clean as you go - Maintain high standards of bar cleanliness

Take a lead with stock rotation

Upholding company policy in recording wastage

Preparing drinks receptions - record usage

Preparing pre order drinks - record usage

Pouring wine/prosecco at functions

Confidently solve guest concerns in an empathetic and professionally way and offer reasonable service recovery accordingly

Handle any basic HR-related matters within the department, including hiring, scheduling, and performance management.

To have a flexible approach with shift patterns depending on the needs of the business

Arrive promptly and complete agreed shift(s) on rota - contact line manager or Duty Manager in unable to for any reason

Reporting any maintenance issues/damaged equipment that may affect the department

To be dressed appropriately to do your role as agreed with your line manager

Leading by example to support other departments when required

Action any reasonable task at the General Manager's or Operations Manager's request

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Work Location: In person