Job Description

Heritage is for everybody, and we are here for heritage.



Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.



That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.



We are looking for a Food & Beverage Manager to join our team. The role is full time permanent basis, working an average of 36 hours per week.



The Benefits



Salary from 30,472 , depending on skills, experience and location 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years Matched pension contributions up to 10% Flexible hours The opportunity to progress your career within the heritage sector Apprenticeship opportunities Subscriptions to professional bodies Free access to all English Heritage sites for you and up to six friends and family members 25% discount in our shops and cafes Enhanced maternity, paternity or shared parental leave Options to buy additional leave An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs Opportunities to go to some of our great live music and history events

As part of the management team you will lead, train and coach our staff to deliver the highest standards of food, presentation, safety and customer service. You will focus on building the capability of the team, driving results and controlling costs to ensure we make a surplus for the charity. Working with colleagues you will develop local and seasonal menus and identify new opportunities at site.



You will understand exactly what it takes to deliver excellent customer service and have experience of supervising a catering operation, delivering staff training and managing team performances. You will set and maintain high standards of safety and hygiene and be great at keeping records of these.



This role is a full time full year position and requires flexibility and working weekends and bank holidays is to be expected.



As Food & Beverage Manager, you will manage the Food and Beverage operation on site, leading the team to ensure excellent customer service and full compliance with COSHH, PEE and other legislations at all times.



The successful candidate will play a key role in future development of the F&B offer, considering ways things can be done better, more efficiently and in a cost-effective way. You will have excellent attention to detail, leading a small team to maintain the highest levels of customer service, cleanliness and presentation.



We are looking for a proactive and driven Food and Beverage professional that has experience working in a visitor facing environment.

To be considered for this role, you'll need:

Experience of managing a team of people in a hospitality environment Hold a current Level 3 Food and Hygiene certificate An understanding of financial budgets Experience working in a fast-paced environment The ability to lead by example and to remain calm under pressure

Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.



We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone's story.



You can find out more about us and what we do here, https://www.english-heritage.org.uk/about-us/ here. Meet some of our People and hear about why they enjoy working with us here https://www.english-heritage.org.uk/about-us/jobs/working-at-historic-places/.



Interviews will be held on 19th Feburary 2026 at Walmer Castle and Gardens, Kent Ct14 7LJ



If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Nina Pace, Walmer Castle Cluster Manager, on nina.pace@english-heritage.org.uk. No agencies please.

Find out more about us and what we do:

https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/



Everybody's welcome at English Heritage



Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.



We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.