Job Description

PROPERTY

The diversity of the product offering encompasses a Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort. The property is owned and managed by The Trump Organisation.

POSITION PURPOSE

The role encompasses, but is not limited to, labour planning and rostering, revenue and cost management, guest satisfaction, employee engagement, inventory control, and supply management, ensuring exceptional service delivery within a luxury resort environment.

Essential Functions

Brand, Quality & Compliance


1. Ensure full compliance with Trump Hotels Brand Standards, as well as all statutory and legal requirements, applying the higher standard where applicable


2. Maintain exemplary standards of cleanliness, hygiene, safety, and equipment usage across all outlets


3. Ensure all service delivery aligns with luxury hospitality expectations

Operations & Services Excellence


1. Manage multiple food and beverage outlets and lead large teams effectively


2. Maintain thorough knowledge of menus, beverage offerings, and service standards across restaurant, bar, and in-room dining operations


3. Ensure timely and accurate recording, coordination, and follow-up of all bookings and events


4. Respond professionally and proactively to guest needs during operational hours


5. Implement creative and innovative approaches to enhance guest service and experience

Leadership & People Management


1. Lead by example, fostering a positive, professional, and high-performance culture


2. Effectively distribute workload across management and supervisory teams


3. Conduct performance appraisals in line with guidance from the Hotel Manager and Human Resources, ensuring deadlines are met


4. Address performance management and disciplinary matters promptly and fairly


5. Create an empowering environment where team members take ownership of their responsibilities and professional development


6. Communicate clearly and consistently with all levels of the team

QUALIFICATION STANDARDS

Proven experience in a luxury hotel environment at Outlet Manager level, or above Strong leadership capability with the ability to motivate, train, and mentor teams Ability to analyse financial data and manage budgets, payroll, and operational costs Highly organised, resilient, and able to perform effectively under pressure and during high-demand periods Resourceful, flexible, and creative in approach to problem-solving Confident and composed when handling challenging guest situations or sensitive internal matters Strong computer literacy and operational systems knowledge preferred Ability to define productivity standards while maintaining quality excellence Intermediate or Elementary Food Hygiene Certificate Personal Licence Holder

Education

Degree or equivalent qualification in

Hospitality or Hotel Management

INDHOTEL