Job Description

Job Ref:

TLH1247

Branch:

The Lensbury

Location:

The Lensbury, Teddington

Salary/Benefits:

28325 per annum plus Tronc and excellent discounts across LR Group

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

05/06/2025

Closing date:

19/07/2025

About us

Part of London + Regional Hotels,

The Lensbury Resort

is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

As a Food Beverage Supervisor, you will play a pivotal role in ensuring the smooth operation of our FB outlets; maintaining high standards of quality, and maximising guest satisfaction

Key Responsibilities

Supervise and coordinate the day-to-day operations of our FB outlets. Provide leadership and guidance to the FB team, ensuring they are motivated, trained, and equipped to deliver outstanding service. Oversee the setup and preparation of dining areas, ensuring they are clean, organised, and properly stocked with supplies. Monitor service standards to ensure efficient and attentive service delivery, addressing any issues or concerns promptly. Assist in the development and implementation of menus, promotions, and special events to drive revenue and enhance the guest experience. Maintain inventory levels and control costs by minimising waste and implementing effective stock rotation procedures. Ensure compliance with health and safety regulations, food hygiene standards, and licensing laws at all times. Handle guest enquiries, complaints and feedback in a professional and courteous manner, striving to resolve issues to the guest's satisfaction. Collaborate with other departments, such as Kitchen, Housekeeping, Membership and Front Office, to ensure seamless coordination and communication. Conduct regular inspections and audits to maintain cleanliness, hygiene, and presentation standards in all FB areas. Ensure team members are working flexibly to meet business requirements, across all FB areas, moving between outlets to cover business peaks or breaks. Assist in the recruitment, training, and performance management of food and beverage staff, conducting regular evaluations and providing constructive feedback.

What we're looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:


Previous experience in a similar role within the hospitality industry, preferably in a Hotel or Members' Club setting. Proven leadership abilities with excellent communication, interpersonal, and organisational skills. Strong knowledge of FB operations, including service skills and cost control. Ability to work effectively under pressure, multitask, and prioritise tasks in a fast-paced environment. Attention to detail and a commitment to delivering exceptional guest service. Flexibility to work evenings, weekends, and public holidays as required.

Benefits

Free meals whilst on duty Staff Discounts at The Lensbury and across the L+R portfolio Use of some leisure facilities, including gym swimming pool (after successful 30 day review) EAP with 24/7 helpline for you and your family Online benefits portal with Hospitality Rewards, offering lots of discounts across major brands Fully funded Apprenticeship opportunities Excellent training and development opportunities Staff Awards and Social events throughout the year Cycle to work scheme Free parking Refer a Friend programme Paid annual leave of 28 days including public holidays

The Lensbury Club - London's Riverside Resort

The Lensbury's exclusive leisure club, hotel and conference centre sits in extensive grounds on the banks of the Thames in Teddington, south west London.



Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river - launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant.



Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensbury's facilities, enhanced by the location and beautiful surroundings.



For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. It's an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days.