Job Description

We're Hiring: Food and Beverage Team leader

Location:

Gretna Green Hotels

Hours:

40 per week, including weekends and holidays.

Pay:

13.61

Join Our Team at Historic Gretna Green

We're looking for a dynamic and confident Food & Beverage Team Leader to lead our passionate team and help deliver unforgettable experiences for every guest. This is your opportunity to shape our dining atmosphere, mentor a talented group of professionals, and ensure every service -- from casual dining to elegant weddings -- runs with precision, warmth, and style.

If you're an experienced hospitality professional with outstanding communication and people skills, and a passion for exceptional customer service, we'd love to hear from you.

Why You'll Love Working with Us

Free meals during your shift We Earn Together - all tips are pooled and shared equally Free on-site parking 3% pension contribution Your birthday off - celebrate your day, your way 25% staff discount on stays at our hotel

Your Key Responsibilities

Guest Experience & Customer Service

Deliver exceptional customer service, ensuring a warm, welcoming atmosphere for every guest. Handle all enquiries in person, by phone, and by email with professionalism, confidence, and care. Promote a positive image of Gretna Green both internally and externally.

Reception & Reservations Management

Manage reservations, cancellations, and no-shows in line with company policy. Keep the reception diary updated throughout your shift, recording key activities. Provide accurate information on promotions, rates, and services, maximising sales opportunities.

Operational Excellence

Process payments, manage floats, and complete banking procedures accurately and securely. Go through wedding information with guests when requested. Support day-to-day operations to ensure comfort, satisfaction, and safety for all guests. Comply with health, safety, and data protection policies at all times.

Professional Growth & Teamwork

Take ownership of your professional development through the Performance and Development Review process. Collaborate with colleagues across departments to create a seamless guest experience. Uphold company values and contribute positively to our friendly, high-performing team culture. Previous experience in a

hotel or customer-facing role

Excellent

communication and telephone skills

Strong organisational skills and keen attention to detail Ability to multitask and remain calm under pressure A proactive team player with a positive, can-do approach Flexibility to work weekends, evenings, and public holidays Knowledge of the

local area

or the

Scottish hospitality market

is a plus

Apply by:

10th November 2025

Send your CV and short cover letter to:

careers@gretnagreen.com

Job Types: Full-time, Permanent

Work Location: In person