Job Description

Food & Drink Runner - House of Social Food Hall, Manchester
Hourly Rate: 12.21
Hours Per Week: Zero hour contract, circa 30 hours per week
Working Patterns: Our Food & Drink Runner's work collaboratively throughout the working week Tuesday - Sunday. Shifts can start as early as 7am and finish as late as 2am
Days and hours will rotate weekly subject to demands and team availability.
is Manchester's newest and most exciting foodhall. A collection of five independent kitchens, serving food and drink to suit every taste and time. We're looking for an accomplished Supervisor to provide leadership support, steering the on-site team to deliver to our premium standards.
Located on two levels of Vita Group's purpose built House of Social, the new venue spans 12,000 square feet of brand new dining and drinking space.
Our Food & Drink Runner's
Play a vital support role in delivering seamless, elegant service in a premium dining environment. With a focus on precision, efficiency, and customer service, our Runner's ensures that food and drinks are delivered promptly, well presented, and handled with the greatest professionalism in line our luxury service standards.

• Efficiently serve food and drinks from the kitchen or bar to guests with approachability and attention to detail.

• Deliver food and drink with courtesy, confidence, and discretion.

• Ensure accurate and timely delivery of orders.

• Manage the kitchen pass and bar dispense area to ensure tickets are arranged in an orderly fashion

• Manage any click and collect hand over from the kitchen to customer

• Engage with guests in a warm, professional manner when appropriate, while deferring more complex matters to senior members of staff.

• Adhere to food hygiene & safety regulations at all times, including allergy awareness and safe handling procedures.

• Assist in maintaining clean dining and service areas in-line with premium brand facilities.

Additional Responsibilities: Our Runner's are responsible for delivering a multitude of additional tasks, including:

• Work closely with chefs, bartenders and management to ensure coordinated and efficient service.

• Support the team during peak times and events

• Participate in briefings, tastings, and training sessions to maintain brand and product knowledge.

• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.

• Be a point of contact for any potential incident or emergency that may occur onsite.

• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Who We're Looking For....
House of Social boasts 5 individual kitchens, delivering variety and luxury food and drink offerings to our guests. Our aim is to guarantee the best social experience to all customers and our House of Social Student residents. Our Runner's play a critical role ensuring seamless operations. We are looking for:
Professional Experience

• Experience in food & beverage, preferably in a high volume setting

• Event management experience would be a significant advantage, however full training is provided.

• Our operations run seamlessly with the support of a variety of technology systems and software; our Runner's must be technologically astute.

Personal Characteristics

• House of Social operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.

• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.

• Strong organisational and leadership qualities with an ability to remain calm under pressure.

• Adaptability, creativity & positivity.

• Resilience, with an ability to effectively navigate unexpected situations.

• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.

• Flexibility: Our facilities are open to customers 6 days a week including bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Runner is required

Why work for us.......
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
Holidays - Holidays are paid on a pro-rata basis which is reflective of hours worked. Staff will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata. 0 hours holidays?
Your Birthday - We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
Perkbox - All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday - there's something to suit everyone!
Royal London Pension - We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
Parties & Events - We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
Recognition Programmes - We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development - Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance - The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Important
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
At Vita, we're on a mission to create environments in which people can flourish. As an intelligence driven platform, we're constantly looking at data and in order to inform innovation. Our approach to creating new properties goes far beyond the typical bricks and mortar approach. We look at behaviours, trends, and new technologies to shape and create new products and services. It's why we're constantly evolving our product offer to reflect new audiences, new demand, and new ways of thinking.
We're passionate about helping thrive. This is encompassed in our values and feeds everything we do from our approach to the people we employ to the way we design our buildings.

Skills Required