Job Description

ISS
Food Service Assistant
Contract: Government
Location: London, SW1A 2PA
Hours of work: 40
Contract Type: Permanent
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.
We are seeking a dedicated Food Service Assistant to deliver exceptional customer service through the preparation, presentation, and service of food and beverages, ensuring client satisfaction at all times.
This role requires a proactive approach to maintaining high standards of quality, hygiene, and safety while supporting the wider facilities team.

You will lead by example through professional behaviour and personal presentation, adhering to all Health & Safety principles.
In addition to food service duties, you will assist with front-of-house operations, hospitality preparation, and room set-up and clearance as required.
Key Responsibilities

• Provide excellent customer service and maintain positive relationships with clients and colleagues.
• Monitor customer feedback and escalate concerns promptly to the Supervisor/Catering Manager.
• Assist with food preparation, presentation, and service in line with company standards.
• Ensure compliance with Health & Safety, Food Safety, and hygiene regulations at all times.
• Report stock requirements and equipment faults to the Supervisor/Catering Manager.
• Support hospitality functions, including set-up and clearing rooms for events.
• Maintain cleanliness and organisation of dining areas, kitchenware, and equipment.
• Handle payment transactions accurately and assist with stock rotation and counts.

Professional and Personal Competencies/Qualifications

• Deliver front-of-house services aligned with service agreements and KPIs.
• Maintain high food hygiene and safety standards consistently.
• Support productivity and operational efficiency through effective service delivery.
• Uphold company values and professional behaviour at all times.
• Demonstrate strong customer focus with a commitment to excellent service and building positive relationships.
• Communicate clearly and confidently with customers and team members, showing flexibility and professionalism.

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
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Skills Required