Job Description

Operations Assistant

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Norwich City Football Development

About the Role

Norwich City Football Development is seeking an organised and proactive

Operations Assistant

to support the day-to-day running of our football development programmes across

five counties

.


This is a varied, operational role supporting coordinators, coaches, parents, and facilities. The successful candidate will play a key role in administration, recruitment support, safeguarding administration, and programme delivery, helping ensure our centres are safely staffed, well organised, and operating smoothly.

Key Responsibilities

Operations & Administration

Provide day-to-day and reactive administrative support across programmes Manage correspondence with parents, facilities, and coaching staff Support payroll processes, timesheets, and staff records Maintain accurate operational databases and documentation

Staffing & Recruitment Support

Support coordinators to ensure centres are fully staffed Assist with player and coach recruitment processes Support scheduling, staff cover, and workforce coordination

Safeguarding Support

Assist with safeguarding administration in line with FA and club procedures Support record-keeping related to DBS checks, qualifications, and compliance Act as an initial point of contact for safeguarding queries, escalating appropriately Support coordinators with safeguarding processes and documentation

Programme & Parent Support

Act as a key parent liaison, managing enquiries and communication Assist coordinators with workload management and organisation Support the planning and delivery of:

+ Holiday football camps
+ UK and overseas tours
+ Football tournaments and events

Operational Support

Assist with facility bookings and relationships Support event logistics and programme delivery across multiple counties Provide general operational support as required

About You

Highly organised with excellent attention to detail Confident and professional communicator Able to handle sensitive information appropriately Proactive, reliable, and comfortable working to deadlines Passionate about safe, positive environments for young people

Desirable (Not Essential)

Experience in administration, operations, or sport Experience supporting safeguarding or compliance processes Knowledge of grassroots or academy football environments

What We Offer

A role within Norwich City Football Club Tickets to Norwich City Football Club matches A varied operational role with genuine responsibility Supportive and football-focused working environment * Opportunities to develop experience across operations, safeguarding, and events