Job Description

Force
Gwent Police
Role Type
Police Staff
Business Area
Protective Services
Department
Force Communication Suite
Location
Gwent Police Headquarters
Grade
SC35
Salary
24,222 - 31,296 (with shift allowance, 29,066 - 37,555 approx.)
Allowances
Shift, Weekend Working
Shift Percentage
20%
Part/Full Time
Full Time
Hours per Week
37
Type of Contract
Permanent
Level of Welsh language ability required?
2
Closing Date
16/10/2025, 13:00


Job Advert Description

Welsh Language Speakers Welcome!

We're actively recruiting Welsh speakers to help us meet public demand and uphold our commitment to the

Welsh Language Standards

. If you're not yet fluent but eager to learn, we also welcome applicants who are committed to developing their Welsh language skills--support and resources are available to help you grow.

Please note

for Welsh speaking candidates the initial national test is completed in English. Internal Force processes including force assessment centre and interview can be conducted in Welsh. To support candidates it is suggested that you change Language to Welsh on the Jobs Posting Board.

Role Overview

Join Our Force Contact & Control First Response Team

- Are you ready to make a real difference in your community?


Our

Force Contact & Control Operators

are the heartbeat of emergency response--highly trained, calm under pressure, and skilled in managing both urgent 999 calls and non-emergency contacts via 101. They are the initial investigators to every crime and incident reported to Gwent Police, obtaining the detail needed to assess the risk and applying critical decision-making skills to determine the correct police response. The information they obtain, and the decisions they make, not only influences the victim's safety and overall experience, but also play a pivotal role in identifying, apprehending, and prosecuting offenders. Additionally they coordinate the deployment of police resources, ensuring the right officers are in the right place at the right time.


This is a challenging and varied role that calls for exceptional individuals who are resilient, resourceful, and able to thrive under pressure. You'll need to juggle competing priorities, think on your feet, and handle sensitive--sometimes emotionally challenging--calls with professionalism and care.


Our team are at the heart of everything we do and you'll be supported, nurtured and developed every step of the way!

What We're Looking For:

We're seeking

enthusiastic, ambitious individuals

with a positive attitude, who truly want to make a difference to our victims and communities through delivering a high quality of service to everyone who needs us. . If you're passionate about helping others and thrive in fast-paced environments, this could be the perfect role for you.

Want a Closer Look?

Apply for our

Ride Along Scheme

to gain firsthand insight into the role and see how our operators support frontline policing.

Welsh Language Speakers Welcome!

We're actively recruiting Welsh speakers to help us meet public demand and uphold our commitment to the

Welsh Language Standards

.

Find Out More:

Detailed information about the role and recruitment process is available in the attached documents. You can also explore what the job involves here.

Please note: There is a 2 year tenure on this posting (you need to remain in post for 2 years prior to applying for alternative posts).

PLEASE NOTE:

For this application process, as per the role profile, you are not required to provide any competency based evidence. Please leave this section blank and submit your application; you will then be sent an online test link to complete.

ALL TESTS must be complete by FRIDAY 17th October @1pm

Please also note:

If you have previously passed the national sift test, or/and the in force assessment centre, please contact us as you are not required to re sit these within a set period of time. Please email centralrecruitment@gwent.police.uk to check if these stages are required for your application.

Please note the following dates relevant to this recruitment campaign:

Awareness Session - Initial Assistance 07/10/2025

This initial Awareness will provide an overview of the role, as well as guidance on the process including the initial situational judgement test stage of the process. Access via the following link: Join here

Compulsory Awareness Session - Later end of the Recruitment process 21/10/2025

You will be sent information regarding this session closer to the time.

Other Dates

The In person Assessment Centre: will be run

27/28 October 202

5 (more or less dates depending on numbers). Interviews will be run

5/6/7 November 2025

.

What are our benefits

Here at Gwent Police, we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:

Generous annual leave entitlement that rises to either 29 or 30 days depending on grade plus 8 bank holidays Employee Assistance programme and a range of wellbeing support programmes Free access to on-site gyms Discounts from various retailers via the Blue Light Scheme and Vectis Card Cycle to Work Scheme Hybrid/Agile working (role dependant) Flexible working opportunities Local government pension scheme Range of support networks Generous maternity/paternity and adoption leave entitlements Generous sick pay provisions Option to become a member of UNISON, the public service union

INTERNAL CANDIDATES: Please note that we are unable to progress you to shortlisting unless we have received your Line Manager Approval form. Please submit this in line with the closing date. Thank you.

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds, with a range of professional and life experiences, so that we are truly representative of our communities.

Gwent Police provide a positive action support programme for underrepresented groups. To find out more please email Brian and Clare via positive.action@gwent.police.uk or visit our positive action page here: Positive Action | Gwent Police

We are proud to be a Welsh speaking policing service and welcome applications from candidates with Welsh Language skills.