Job Description

Job description

Reporting to the Parts plus Manager, the Telephone Sales Advisor is responsible for professionally representing the Parts Plus brand, building and maintaining strong and lasting relationships with new and existing customers, whilst achieving allocated sales targets. The role also carries the responsibility for being a brand champion, demonstrating and providing expert knowledge, advice and support, when engaging with customers. Also cover warehouse/driving when required.

Selling

Achieve personal KPI's and revenue objectives with target customers
Accurately identify parts to meet the customer sales requirements
Utilise all product promotions effectively to achieve specific targets set
Identify and leverage potential sales opportunities within the customer base
Maintain own product knowledge and awareness of competitor activities.

Customer Services

Build strong working relationships with customers through regular contact with them on the phone

Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice

Provide timely communication to the customer on their credit status

Communication

Assist, liaise with and support the Centre team to ensure good working relationships and delivery of excellent customer service
Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.

In order to be successful for the Telephone Sales Executive position, you must:

Be a self-starter with a proven track record in building strong relationships

Be a confident and capable communicator with proven experience of selling in a fast-paced and/or telesales environment

Have a passion for providing a great customer service experience

Have the ability to relate well to others and work as part of a team.
Have excellent verbal and written communication skills in a professional telephone manner.

Skills you will require:

A passion or interest in the automotive industry
The ability to provide an exceptional customer service experience
The drive to achieve individual and team-based sales targets on a weekly & monthly basis. Be Results Orientated.
Excellent attention to detail and accurate record-keeping
IT literate, preferably with a good working knowledge of MS Excel CDK/Kerridge experience desirable

Reference ID: Parts Plus Sales Advisor

Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Company pension Employee discount
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Londonderry Derry: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person