Job Description

The Franchise Business Manager is responsible for building world-class Franchisee capability across the Papa Johns UK network. This role focuses on developing trusted relationships with Franchise Partners and delivering operational consultancy to support and strengthen their business performance.


This role requires authentic leadership, strategic thinking, strong coaching ability and rigorous follow-up to continually develop Franchisee capabilities and support delivery of the Papa Johns UK strategic plan.

Key Responsibilities

Drives Operational Excellence across all their Franchise business units:

Build Franchise Partner capability and self-sufficiency to run great Papa Johns stores, minimise brand risk, whilst maintaining brand standards. Design bespoke strategic plans to improve people and operational capability in key Partners to deliver world class operations.

Consults and partners with Franchisees to

develop annual business plans that unlocks sales growth, supercharges profitability and delivers store unit growth:

Ensures execution of the business plan by organising and providing company resources, data led insights/reporting and expertise that supports Franchisee's in delivering operational KPI's, real estate decision making, operational procedures, management structures and marketing activity.

Ensures success of new store openings

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Coordinate Ops specialists who set timelines and manage openings; tracks and responds to weekly new store sales trends and takes appropriate action to new store openings exceed performance levels.

Proactively partners with the Papa Johns Leadership Team & Head Office Functions

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Develops and grows the Franchisees' capability and ensuring there is a collaborative partnership with the brand, executing national marketing activities, consulting with and recommending Franchisees / stores trial innovation, and assisting in the rollouts of new initiatives.

Job Competencies

Franchise Operating Capability and Growth

Be the first point of contact for the Franchisee and senior operations personnel. Build partnerships with each Franchise Partner, understanding their business and operating capability, identifying areas for improvement and growth. Complete Franchise facing routines with all relevant franchisees to agreed timelines, through a documented follow up roadmap. Complete and agree appropriate action plans and track progress and performance against. Build Franchise capability towards self-sufficiency to run great stores; minimize risk to the brand, ensuring brand standards. Improve execution and delivery of new store openings, by delivering against the new store opening process.

Franchise Management Standards

Execute Franchise Management Standards including policies, process and trigger points. Create and elevate data led insights and reporting to deliver against appropriate measures. Work cross functionally across the Papa Johns business to ensure franchise partners are supported to deliver in all areas of the business.

Franchise Communication and Engagement

Execute the Papa Johns UK Strategy through delivery of consistent rhythm and routine. Spend time with Franchise Owners and Senior Operators, ensuring operational knowledge is always current. Ensure crisis management process is followed at all times and work closely with Franchise Partners to ensure the right operational decision is made to always protect the brand. Attend and participate in all franchise meetings to support, present, facilitate and add clarity to content. Ensure relevant audience attendance and participation from franchise partners. Provide updates for the Papa Johns Office team and LT meetings and attend where necessary. Keep up to date with relevant franchisee involvement of key projects. Attend relevant Papa Johns collaborative meetings where directed/requested.

Experience Required

QSR / Hospitality / Retail operational experience and commercial acumen Experience in working in a franchise/commercial led business with large spans of control Exceptional negotiating and influencing skills Strategic and analytical thinker who is capable of understanding and applying actions to drive change at organisational level Outstanding action driving ability, and attention to detail in managing process HR and training leadership skills, techniques and contacts Consistently high communication skills both written and verbal Ability to influence senior leaders both internally and externally to Papa Johns

At Papa Johns, you'll enjoy a competitive salary, contributory pension, dental cover, Papa Johns monthly vouchers, and a bonus scheme. Additionally, you'll have access to an employee discount programme that includes shopping, gym memberships, holidays, and much more!