Job Description

Caremark are seeking an experienced and motivated Franchise Systems Manager to work closely with our internal teams and senior leadership team to uphold standards across the network, when concerns are escalated. This is a high-impact role where you will help protect our brand, and strengthen operational excellence within our growing franchise network.


If you are passionate about quality, thrive on structure and improvement, and want to work for an organisation that truly lives its values, then we look forward to hearing from you.

Caremark - Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)

Caremark is proud to be the British Franchise Association HSBC Franchisor of the Year winner and ranked as a Top 5 Franchisor in the Elite Franchise Top 100 2026. Our success is built on strong values, robust systems, and a genuine commitment to supporting our franchise partners to deliver outstanding care.

Why Caremark?

At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:

Trustworthy | Honest | Compassionate | Positive | Accountable | Supportive

You'll be empowered to make a real difference in a supportive, values-led environment where your expertise is respected and your development is prioritised.

PLEASE NOTE

- We will contact candidates from January 5th 2026. Closing date for applications is Friday 9th January 2026.

About The Role

As Franchise Systems Manager, you will play a pivotal role in safeguarding and elevating the operational standards across our franchise network.


This position combines a process driven approach, alongside a strategic oversight with hands-on engagement to ensure every franchise consistently meets regulatory requirements, brand standards, and operational benchmarks.

Drive Compliance Excellence:

Enforce adherence to regulatory and brand standards, ensuring franchises operate within legal and ethical frameworks.

Elevate Operational Performance:

Oversee implementation of targeted improvement/action plans for franchisees, blending compliance oversight with business development strategies to ensure each and every franchisee executes in a timely manner their agreed improvement/action plan.

Lead Continuous Improvement:

Develop and refine systems, processes, and tools that enhance efficiency, consistency, and scalability across the network.

Champion Best Practices:

Share knowledge and training to empower franchisees, fostering a culture of accountability and operational excellence.

This role demands a proactive leader with strong analytical skills, exceptional communication abilities, and a passion for maintaining high standards while driving growth.

Key Responsibilities

Work with the operations and compliance teams to ensure franchisee compliance and process governance when franchisees are not operating in line with the Caremark franchise model, brand standards, and regulatory requirements Primary lead on addressing quality, operational, and business development non-compliance across the franchise network Lead and chair formal and informal meetings with franchise owners to discuss performance concerns, expectations, and required corrective actions Monitor improvement, action and/or remediation plans, tracking progress and outcomes Draft and issue formal breach notices and related correspondence where contractual standards are not being met, working in line with legal and governance frameworks Escalate to and work with Caremark's external solicitors, as and when necessary, if franchisee fails to adhere to or adequately address any breach notice Maintain accurate documentation, audit trails, and breach records Work collaboratively with internal teams (Training, Operations, Quality, and Leadership) to support franchisees in achieving sustained compliance and growth Identify trends and recurring issues, providing insight and recommendations to continuously improve systems, processes, and franchise support Lead and manage franchisee performance under compliance and business development frameworks Ensure franchisees operate in line with regulatory requirements, Caremark standards, and best practice Produce clear reporting and insights for senior stakeholders

Balance the need to work collaboratively with franchisees, whilst having the confidence to take decisive action when standards are not met.

About You

You'll bring a strong mix of compliance expertise, procedure driven, systems thinking, and relationship management, along with being:

Confident, credible, and professional when working with franchise owners and senior stakeholders Calm and resilient, with the ability to remain objective and fair in challenging situations Assertive yet supportive - able to hold people accountable while maintaining positive relationships Highly organised with strong attention to detail Clear and persuasive communicator, both written and verbal Analytical and solutions-focused, able to identify root causes and drive improvement Values-led, acting with integrity, fairness, and consistency at all times Comfortable making tough decisions in the best interests of the brand, franchise network, and customers Committed to continuous improvement and upholding high standards Strong organisational skills with excellent attention to detail Confidence working with multiple stakeholders, including senior leaders and business owners A practical, solutions-focused mindset A genuine commitment to high standards and continuous improvement Alignment with Caremark's values and purpose

Experience

Desirable: To have a legal background/experience Demonstrable experience managing performance, standards, or contractual compliance with business owners or senior stakeholders Experience handling difficult conversations, performance improvement discussions, and formal corrective processes Desirable: Understanding of franchise models, multi-site operations, or regulated service industries (healthcare, social care, hospitality, retail, or similar) Experience writing formal reports, improvement plans, and breach or enforcement correspondence Confident working independently while influencing at a senior level

Who We Are

Caremark is one of the UK's largest home care franchisors, with 140+. Since 2005, we have built a reputation for excellence by supporting franchisees to deliver personalised, high-quality care in the heart of their communities, from everyday support to specialist care such as Dementia services.

Why Join Us?

Play a key role in an award-winning, growing franchise organisation Make a meaningful impact across a national and international network Work closely with senior leadership and franchise partners Be part of a supportive, inclusive, and values-driven culture Enjoy genuine investment in your personal and professional development

Benefits

Flexible working hours (start 8am-10am / finish 4pm-6pm) 1 day working from home per week 33 days holiday (including bank holidays) 5 paid volunteering days per year Annual personal development budget Private medical insurance Life insurance cover Eye care vouchers Company pension scheme Free wellbeing counselling programme and support

If you are passionate about driving operational excellence and ensuring compliance across a dynamic franchise network, we invite you to bring your expertise to Caremark.


Join us in shaping a culture of quality and consistency, apply now and become a key contributor to our caring community.

Required Criteria

Demonstrable experience managing performance, standards, or contractual compliance with business owners or senior stakeholders

Desired Criteria

Legal background/experience Understanding of franchise models, multi-site operations, or regulated service industries (healthcare, social care, hospitality, retail, or similar) Experience writing formal reports, improvement plans, and breach or enforcement correspondence Experience handling difficult conversations, performance improvement discussions, and formal corrective processes

Skills Needed

Leadership

About The Company

Shape the future of home care with a career at the Caremark Franchise Support Centre!
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Caremark is one of the largest UK home care franchisors with over 140 franchise offices in the UK. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers' homes. With a reputation for excellence since 2005, we have grown to become one of the leading UK providers of home care services.

Make a real difference!

Join our passionate team and help us expand Caremark's reach to improve the lives of thousands of customers across the UK. We're looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.

We offer a variety of roles!

Find your perfect fit with opportunities at our head office in Worthing, West Sussex or in one of our regional field-based roles. Browse our open positions and discover how you can be part of the Caremark family. As the master franchisor, Caremark Limited supports our network of over 140 independent offices across the UK.

Company Culture

We are

Positive:


We embrace a positive mindset and inspire optimism amongst our colleagues. We continually question how our outlook and reactions affect our colleagues, striving for contagious positivity. With a can-do attitude we uplift and cultivate an environment where creativity thrives, challenges are opportunities, and success is shared.

We are

Trustworthy

:


We hold trust as our foundation, nurturing it through honesty, reliability, and consistency in our actions and relationships. By prioritising transparency and mutual respect, we place trust in our colleagues and respect the trust placed in us. With consistency, we create a safe, collaborative environment.

We are

Honest

:


We uphold honesty as a non-negotiable principle, committing to truthfulness, transparency, and integrity in our interactions and decisions. By demonstrating unwavering honesty, we build trust, credibility, and lasting relationships, fostering an environment where openness and accountability flourish.

We are

Compassionate

:


At the heart of our actions and decisions lies compassion, driving us to understand, empathise, and act with kindness towards all, fostering an environment where everyone feels seen, heard, and valued.

We are

Accountable

:


We uphold accountability as a cornerstone of our integrity, taking ownership and responsibility of our actions, decisions, and their outcomes. Through transparency and a no-blame culture, we build trust and drive excellence. We self-reflect and are continually learning.

We are

Supportive

:


We are supportive colleagues, and we foster an environment where collaboration is the norm, working together towards common goals and sharing in collective successes. With active listening, continual development and constructive guidance, we can all reach our fullest potential. We celebrate in each other's success.

Company Benefits

Flexi time (start between 8am - 10am/ finish between 4pm-6pm) 1 Day working from home each week Private Medical Insurance Annual Personal Development Budget 5 Paid Volunteering Days per year 33 days of holiday (Inclusive of bank holidays) Life Insurance cover

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Free parking, Free work laptop, Referral bonus, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Work With Charities, Social Opportunities, Employee of the Month, Hybrid Working, Culture of recognition, Access to Health & Wellbeing app, Staff celebration events

Salary

50,000.00 per year