Job Description

The opportunity

We have an opportunity for a Fraud Manager to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. We pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.


In this role, you will have end-to-end responsibility for all aspects of fraud management within our retail finance business, Omni Capital. You will own the design and execution of the fraud management strategy including the analysis of fraud trends and behaviours, and the investigation of fraud cases. You will coordinate fraud management activities across the Omni business from the Risk Office to Operations, Compliance, Finance and Commercial teams, whilst supporting the bank's wider fraud management initiatives across other business lines.


You will be responsible for developing and implementing fraud prevention strategies, investigating cases promptly, managing financial impacts, and ensuring compliance with policies. You will work well with key teams to maintain fraud systems, deliver timely reporting, and resolve incidents while keeping processes up to date and testing relevant controls.


The role is based at our Basingstoke office with hybrid working available (a minimum of 3 days per week in the office).

What we are looking for in you...

What is important to us is that you have proven experience in fraud management within a finance services environment (banking or consumer finance would be advantageous), encompassing strategy, tools and investigations. You will need strong analytical skills that support pattern and trends assessment with an ability to synthesise information and identify the necessary course of action, in addition to excellent investigation skills to facilitate fast case review and resolution and the conduct of effective root cause analysis with improvement recommendations. Considering the nature of the role, your communication skills will need to be outstanding with the ability to effectively communicate across all levels within the organisation including senior leadership and external firms. When it comes to external agencies, you should have experience in dealing with some/all of the following: Action Fraud, NCA, Credit Reference Bureaus, FOS and law enforcement.


What is also important to us is that you have the ability to adapt to changing priorities and pressures within financial services in relation to fraud and financial crime. Your presentation skills will need to be strong with the ability to take complex topics and simplify for wider audiences. You will be highly adept at collaborating and co-ordinating activities across multiple functions to drive results.

What's in it for you...

As well as a competitive salary, we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering.


Wellbeing is also high on our agenda, and we offer private healthcare through Equipsme. In addition, all colleagues have free access to TELUS Health EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that's not enough, we also offer season ticket travel loans (if applicable).

Caught your attention?

If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The Place To Work!


Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.


Please note that visa sponsorship cannot be provided for this role and applicants should have the right to work in the UK.


We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact talent@castletrust.co.uk

Check out our careers page:

https://www.castletrust.co.uk/careers/who-we-are