Job Description

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Description

We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers.


Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us.

As Fraud Team Leader, you will work collaboratively with Lead Lawyers and Supervisors to lead, encourage, mentor and develop all members of the team to their maximum potential, ensuring the team meets internal and client objectives and delivers market-leading counter-fraud results. To continuously improve the quality and outcome of work undertaken in your team.###

Key Responsibilities

People Leadership

Plan and distribute workload across the team, paying appropriate attention to individual team member's current capability, to ensure the timely and profitable completion of cases. Support the team by effectively dealing with all aspects of people management, welfare concerns, sickness and proactive performance management. Create a culture of engagement and positively improve morale. Drive a consistent and effective structure of communication across the team. Hold team meetings at least monthly to cascade information, gather feedback and improve engagement Meet regularly with each team member to discuss performance and ensure appropriate support and development. Agree objectives to include a personal development plan and facilitate opportunity to develop. Conduct bi-annual performance reviews and regular career development discussions supported by a PDP Ensure all Team members achieve all financial and other objectives Manage the on boarding of new recruits, ensuring their effective introduction and integration to the team, internal processes and client requirements and fraud strategies

Technical , Quality and Client Delivery

Working with Lead Lawyers to devise and deliver a plan to ensure all client and internal KPI's are achieved or exceeded. Implement and ensure compliance with specific fraud strategies provided by Lead Lawyers in order to achieve very best claim outcome and improve kick out rates Ensure compliance with all client MI requirements Provide specific client briefs and updates Complete projects and process updates in order to improve current operating practices and/or to address specific client issues as and when arise Implement Keoghs policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards To work in conjunction with Supervisors to ensure the delivery of a quality product to clients which is in accordance with Keoghs best practices and meets client and internal KPI's Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.

Operational management

Manage client finances, controlling team costs, to ensure that work is delivered profitably and that cash flow is maximised. Monitor and ensure that bill approval, client account balances, 10 week WIP and other financial measures are kept within target including write offs Ensure all Team member meet or achieve all financial objectives Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible, either by taking local action or by appropriately escalating through the IRF Process and notifying the relevant CAM. Embed best-practice usage of the firm's case management system across the team, monitoring critical actions and escalations to ensure all client and procedural requirements are met. Embed and own management of all risk and compliance processes in the team. Manage WIP in accordance with the firm's processes. Deal with all incoming post and file allocations Deal with transfer of cases where required, working with Lead Lawyer to minimise impact to client service. Recruit the best talent to replace leavers or meet growth needs by conducting interviews Proactivity manage team capacity and advise BUD on recruitment needs in line with open volumes, incoming volumes, optimum caseloads and compositions To ensure compliance with the SRA Standards & Regulations

Working hours

35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Bolton, Parklands Office. We are agile workers and attend the office at least 1 day per week.###

Skills, Knowledge & Expertise

Experience of financial management of a team driving improvement in productivity, cycle times and hours worked Proficient in all stages of the litigation process Proven experience in motor fraud strategies, fraud intelligence and/or fraud file handling is desirable Demonstrate some prior experience of; (i) Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (ii) Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability Proficient in MS Office (word and excel in particular) and experience of using a Case Management system. The ability to objectively review performance and deal with any issues effectively and give constructive feedback Adhere to and be a role model for the Keoghs Values


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Job Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
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About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.