Job Description

IDS is looking for a new member to join our busy International Customer Support Team located at our office in Newton Abbot as a French speaking Customer Support Agent. Sharing our passion, the successful candidate will help shape positive interactions with all our customers. You will play a pivotal role in providing exceptional Customer Service for Dance Teachers and their students, whilst generating additional sales through understanding customer needs.

The successful applicant will receive on the job training to bring them up to speed with our way of working, and our products. You be an excellent communicator who is always happy to go the extra mile, as well as IT literate (Word and Outlook) with good administration skills to match. Using your strong relationship building skills you will provide exceptional customer service and will enjoy our fun and friendly office culture.

If this sounds like your perfect fit, then read on for the fuller specification. You will;

To take ownership of customer enquiries, quotes and orders, proactively seeking answer's to queries via telephone, e-mail, live chat, social media, and in person; To achieve and exceed customer service targets and KPIs through prospecting, regular customer calls and understanding the customer needs; To know our products, seek cross and up-selling opportunities, increasing individual order value and overall revenue through inbound and outbound customer communication; To actively prospect new customers and proactively maintain customer relationships; To accurately record and update all information using the internal systems; To resolve complaints positively, and understanding when to escalate; To maintain confidentiality in relation to personal data held in accordance with GDPR; To develop and maintain cross-departmental relationships, working in cohesion to find a solution; To assist with events where required.

Qualifications and Skills

Customer Service experience; Bilingual or Multilingual with excellent communication skills; Computer Literate; Attention to detail; Strong organisation and administration skills; To contribute to a positive team environment, displaying dedication, motivation, and excellent team spirit.
This role will be 37.5 hours per week, worked between the hours of 8:00am - 4:00pm.

We are passionate about the dance industry, and ensuring our customers needs are fully met; so we particularly welcome applications from those with a background or interest in dance.

If this sounds like you, please apply now!

Please note, all applicants must be able to demonstrate the Right to Work in the UK.

All applicant personal data is processed only for the purposes of assessing your suitability for potential employment under the Consent basis and the Legal Obligation basis. All data is stored for six years then securely deleted. By taking the affirmative action of applying for this job role you consent to our processing of your personal data.

We are proud to support diversity, and welcome all applications from those appropriately qualified and/or experienced.

Job Types: Full-time, Permanent

Pay: From 24,069.13 per year

Benefits:

Additional leave Casual dress Company events Employee discount On-site parking
Education:

A-Level or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Language:

French (required)
Work Location: In person