French Speaking Customer Service Representative
London, United Kingdom
Job Description
You, the Customer Service Representative will play a crucial role in managing customer interactions, providing efficient solutions, and ensuring a seamless experience. This position in the industrial/manufacturing sector requires a proactive individual with excellent communication skills.
- Respond promptly to customer inquiries via phone, email, and other communication channels.
- Process customer orders accurately and ensure timely delivery coordination.
- Maintain detailed records of customer interactions and transactions in the system.
- Collaborate with internal departments to resolve customer issues effectively.
- Provide product information and guidance to customers as needed.
- Monitor customer feedback and escalate concerns to the appropriate teams.
- Support the team in achieving customer satisfaction and retention goals.
- Contribute to the continuous improvement of customer service processes.
A successful French Speaking Customer Service Representative should have:
- A background in customer service, preferably within the industrial or manufacturing sectors.
- Strong problem-solving skills and attention to detail.
- Proficiency in using customer relationship management (CRM) tools and software.
- Excellent verbal and written communication skills.
- The ability to work well in a fast-paced environment and handle multiple tasks efficiently.
- A commitment to providing exceptional customer experiences.
- Fluency in French.
You will be rewarded with a competitive salary ranging from GBP 30000 to GBP 35000.
Skills Required
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Job Detail
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Job IdJD3906521
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£30,000 per year
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Employment StatusPermanent
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Job LocationLondon, United Kingdom
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EducationNot mentioned