Job Description

Force
North Wales Police
Role Type
Police Staff
Business Area
Local Policing Services
Department
LPS Front Counter
Location
Holyhead Police Station
Grade
Scale 5
Salary
30,332 - 32,611
Allowances
Shift, Weekend Working
Shift Percentage
12.5%
Weekend Working Shift Percentage
11.5%
Agile Working
Fixed - this role can only be performed from a specific location.
Part/Full Time
Part Time
Hours per Week
18.5
Type of Contract
Permanent
Level of Welsh language ability required?
4
Closing Date
29/01/2026, 12:00


Job Advert Description

We have an exciting new opportunity to join our Front Counter team.

To maintain an effective Reception Service and Enquiry Counter at relevant Police Station(s). To deal with general enquiries from the public, made personally by telephone or Email. To maintain secure control of entry to and exit from the building.


The role is varied and you will provide a reception service at a police station(s), where you will deal with members of the public for various reasons such as;

Obtaining initial details from persons wishing to report an incident/crime/road traffic collision, both at the counter or by telephone. Examine documents presented, recording details as required. Record details of found property and secure property accordingly. To process and authorise the release of seized vehicles, checking documents as required and liaising with recovery garages and insurance bureau. To receive applications for shotgun and firearms certificate renewals. Recording details of persons reporting on both Police and Immigration bail and maintain the bail register.

Further details can be found on the post profile.

The role requires applicants who can demonstrate (with evidence) skills and experience in the following areas;

NVQ level 3 or equivalent qualification in Business Administration/Customer Care and/or an equivalent amount of proven experience of dealing with members or the public/other agencies that incorporates communication via the telephone and face to face. The use of information technology to an intermediate level that includes inputting/typing skills and working knowledge of Microsoft Office applications. Clerical/administrative experience to include the recording and cross-referencing of information and thereafter following Force Procedures. The applicant must hold a Current Driving Licence and must be able to travel force wide as this post is peripatetic

Please familiarise yourself with the Post Profile and the Recruitment Guide before you apply as this has information to help you with your application.

Competency and Value Framework (CVF) level?
1