Job Description

Job Overview

We are seeking dedicated and professional Front Desk Staff to join our Grosvenor Hotel, Plymouth team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organisational skills, proficiency in administrative tasks, and the ability to manage multiple responsibilities efficiently.

Duties

Meet and greet guests following correct registration procedures with a warm, professional welcome. Provide the guests information about hotel services, amenities, and local attractions. Check guests in, ensuring all transactions are completed. Check out guests and receive payments pending with regards late check out or bar. Cash up and reconcile at the end of evening shift. Manage reservations and room allocations. Assist with special guest requests / events (weddings, extra amenities, birthdays, anniversaries etc.) Deal with telephone and email enquiries in a professional manner. Process payments (including cash handling) and issuing invoices/receipts. Maintain accurate guest records and booking systems. Coordinate with housekeeping and maintenance for room readiness.

Experience

Previous experience in an administrative or front desk role of at least six months is essential. Proficiency in computerised systems and software, particularly Q Book and EPOS is preferred. Strong organisational skills with the ability to prioritise tasks effectively. Excellent typing skills and attention to detail for accurate data entry. A friendly demeanour with a commitment to providing outstanding customer service.
If you possess the necessary skills and are eager to contribute to a dynamic team environment, we encourage you to apply for this exciting opportunity as a Front Desk Staff.

Job Types: Part-time, Zero hours contract

Pay: 12.21-12.50 per hour

Expected hours: 16 - 32 per week

Additional pay:

Performance bonus
Schedule:

Monday to Friday Weekend availability
Language:

English (preferred)
Location:

Plymouth UK PL12PP (preferred)
Work Location: In person

Reference ID: 1344
Expected start date: 04/07/2025