Job Description

At The Loren, we believe hospitality is more than service; it's a calling to inspire, elevate, and leave the world better than we found it. We believe in creating more than just exceptional hotels, residences, and restaurants, we build experiences that celebrate culture, beauty, community, and conservation.



As part of our team, you'll help shape a world where guests and employees alike feel connected: to nature, to each other, and to themselves. Together, we strive to leave a lasting legacy, ensuring that what we do today positively impacts the generations of tomorrow.



We are seeking a

Front Desk Supervisor

to lead our front desk operations, deliver exceptional guest service, and ensure seamless day-to-day department performance. The ideal candidate will have strong leadership skills, an eye for detail, and a passion for creating memorable guest experiences.

Location:

Bermuda |

Department:

Front Office |

Reports to:

Front Office Manager

YOUR RESPONSIBILITIES

Oversee daily front desk operations, ensuring smooth guest arrivals, departures, and overall satisfaction. Lead and motivate the Front Desk team to deliver the highest level of personalized service for every guest. Act as the primary point of contact for guest concerns or complaints that cannot be resolved by team members, providing swift and effective solutions. Ensure that all guest check-in, check-out, and registration processes are conducted efficiently and according to hotel standards. Oversee room allocation, special requests, and VIP arrangements in coordination with Housekeeping and other departments. Maintain accurate knowledge of room availability, rates, and hotel facilities, as well as local attractions and events. Monitor and ensure adherence to pricing policies, internal audit procedures, and cash-handling standards. Support financial performance through upselling opportunities, revenue monitoring, and operational auditing. Assist with reservations as needed, including same-day bookings, cancellations, and special arrangements. Prepare and circulate daily and monthly revenue reports to department heads. Supervise the management of guest accounts, invoicing, and currency exchange transactions. Train and mentor front desk team members, ensuring adherence to grooming standards, punctuality, and professional conduct. Ensure the front desk area remains organized, clean, and well-stocked for daily operations. Act as a communication bridge between the front and back office, maintaining strong interdepartmental relationships. Handle emergency situations with professionalism, supporting management as required. Participate in the recruitment and onboarding of new front desk team members.

YOUR QUALIFICATIONS

Minimum of 3 years' experience in front office or guest services, with at least 1 year in a supervisory role. Proven leadership skills and the ability to motivate and develop a team. Strong problem-solving and conflict resolution abilities. Exceptional communication and interpersonal skills. Experience in a luxury hotel or resort environment preferred. Proficiency in Property Management Systems (PMS) and related hotel software. ? A proactive leader who sets the standard for exceptional guest service. Adaptable and quick-thinking in high-pressure situations. Detail-oriented with a commitment to operational excellence. Professional, approachable, and committed to fostering a positive team culture. Strong organizational skills with the ability to manage multiple priorities.

WHY JOIN THE LOREN:

This is not simply a role--it's an invitation to join a purpose-driven collective. Our hotels are sanctuaries where design meets nature, and service meets soul. Here, you'll have the opportunity to lead with heart, innovate with intention, and help shape a hospitality legacy built on care, creativity, and contribution.

HOW TO APPLY:

You may apply directly to The Loren at Pink Beach "Careers Website" by going to https://thelorenhotel.bamboohr.com/jobs/.